Greg Chance Email & Phone Number

Mountain View, Ca, Us

Mountain View, Ca, Us

Redmond, Washington, Us

Member of the Azure Core Datacenter Manager Team. The software we create and maintain is written in C#, and manages the hardware in Azure Datacenters globally.Key Contributions:-Participated in peer review sessions as part of an iterative design process, to deliver a new feature that will enhance security in existing Azure Datacenters.-Implemented a new workflow that runs when hardware is being repurposed, which performs a critical step in preserving logs used for failure analysis.-Extended the functionality of an internal helper tool built with the WPF Framework, allowing common datacenter operations to be triggered manually via a GUI.

Santa Monica, California, Us

Site Demo URL: http://upcomers.s3-website-us-west-1.amazonaws.com/register/talentAbout this Project:-A social marketplace where artists can showcase their work, and connect with clients who are seeking immediate talent to work on one or more of their commissions.About my role:-Collaborated with a team of 3 remote developers to plan, design and engineer a RESTful API with Django REST Framework, to enable communication with any front-end client.-Led front-end development with React.js by mentoring junior developers, verifying tasks were aligned with team skill sets and business logic, and conducting code reviews.-Created a mobile-first design, integrating CSS Grid, ensuring the website is responsive.

Bellevue, Wa, Us

Full Stack Web Development Program. Curriculum included 3 full stacks: Python / Django, MERN, and Java / Spring MVC.

Fremont, California, Us

IT POC for the Uber Palo Alto Office, independently supporting 600+ employees, including engineers, high level executives, and executive assistants.Key Contributions:-Triaged, troubleshot, solved a wide range of technical tickets across major operating systems and computer applications, including hardware, desktop, mobile, network, endpoint management, virtual machines, system access, audio visual, printers. -Reduced ‘tribal knowledge’ through writing and editing technical documentation on device imaging procedures, creation of installation media, administration processes. -Identified a gap in Uber’s meeting rooms reservation process and developed an automated system to send the IT team notifications when room reservations expired.-Interim lead trainer of new hires, created training documentation, and delivered week-long training sessions of Systems/Service Desk process.-Overhauled Palo Alto stock room layout and created an asset tracking system, as a means to prevent loss of assets, maintain optimal supply levels, and fulfill requests more quickly.

Fremont, California, Us

-Managed three teams for Google’s Product Quality Operations (Publisher, Mobile Ads, and User Advocacy), fulfilling a crucial role in upholding Google’s policies, values and image. -Led all three teams to meet or exceed 100% productivity targets and 98% quality by focusing on collaborative goals and building trust with employees. -Developed strong relationships with Google Product Managers by setting up weekly syncs to discuss trends and upcoming experiments, and gave monthly reports which highlighted: team accomplishments, opportunities, key metrics, and action items.

Fremont, California, Us

-Guided employees in 1:1s by providing constructive feedback and opportunities for growth.-Monitored productivity and kept agents on task, ensuring that key metrics were met or exceeded.-Worked with management to create documentation and streamline current protocols and procedures, ensuring that they were effective and efficient. -Prepared daily recaps for management which highlighted: successes, issues, metrics, and trends.-Served as an escalation point for difficult customer issues, and de-escalated upset customers.

Fremont, California, Us

-Promoted to Lead and then to Supervisor due to exceptional customer service, communication, and coaching skills.-Volunteered to train 20+ new hires on various Google products, tools, and soft skills, playing a crucial role in employee development.

Fremont, California, Us

-Provided in-depth troubleshooting via email and phone for questions related to various Google products, including wearable technologies and cloud computing software.-Utilized internal tools and resources to adapt with changes to protocol and product.

Orlando, Fl, Us

-Diagnosed problems related to iOS, Android, and Windows powered phones, tablets and more.-Self-taught and performed complex repairs on a variety mobile devices.-Communicated clearly with non-technical customers to describe their device’s diagnosis.-Initiated a plan to systematize repairs, and maintain organization of tools and equipment, which increased employee accountability and increased efficiency.-Trained new technicians on the most common repairs, teaching them skills that would help them to grow and succeed when taking on more complex challenges.

Grapevine, Texas, Us

Bachelor Of Arts - Ba, Recording Arts

Software Engineering