Member of the Azure Core Datacenter Manager Team. The software we create and maintain is written in C#, and manages the hardware in Azure Datacenters globally.Key Contributions:-Participated in peer review sessions as part of an iterative design process, to deliver a new feature that will enhance security in existing Azure Datacenters.-Implemented a new workflow that runs when hardware is being repurposed, which performs a critical step in preserving logs used for failure analysis.-Extended the functionality of an internal helper tool built with the WPF Framework, allowing common datacenter operations to be triggered manually via a GUI.

Site Demo URL: http://upcomers.s3-website-us-west-1.amazonaws.com/register/talentAbout this Project:-A social marketplace where artists can showcase their work, and connect with clients who are seeking immediate talent to work on one or more of their commissions.About my role:-Collaborated with a team of 3 remote developers to plan, design and engineer a RESTful API with Django REST Framework, to enable communication with any front-end client.-Led front-end development with React.js by mentoring junior developers, verifying tasks were aligned with team skill sets and business logic, and conducting code reviews.-Created a mobile-first design, integrating CSS Grid, ensuring the website is responsive.

Full Stack Web Development Program. Curriculum included 3 full stacks: Python / Django, MERN, and Java / Spring MVC.

IT POC for the Uber Palo Alto Office, independently supporting 600+ employees, including engineers, high level executives, and executive assistants.Key Contributions:-Triaged, troubleshot, solved a wide range of technical tickets across major operating systems and computer applications, including hardware, desktop, mobile, network, endpoint management, virtual machines, system access, audio visual, printers. -Reduced ‘tribal knowledge’ through writing and editing technical documentation on device imaging procedures, creation of installation 
media, administration processes. -Identified a gap in Uber’s meeting rooms reservation process and developed an automated system to send the IT team notifications when room reservations expired.-Interim lead trainer of new hires, created training documentation, and delivered week-long training sessions of Systems/Service Desk process.-Overhauled Palo Alto stock room layout and created an asset tracking system, as a means to prevent loss of assets, maintain optimal supply levels, and fulfill requests more quickly.

-Managed three teams for Google’s Product Quality Operations (Publisher, Mobile Ads, and User Advocacy), fulfilling a crucial role in upholding Google’s policies, values and image. 
-Led all three teams to meet or exceed 100% productivity targets and 98% quality by focusing on collaborative goals and building trust with employees. 
-Developed strong relationships with Google Product Managers by setting up weekly syncs to discuss trends and upcoming experiments, and gave monthly reports which highlighted: team accomplishments, opportunities, key metrics, and action items.

-Guided employees in 1:1s by providing constructive feedback and opportunities for growth.-Monitored productivity and kept agents on task, ensuring that key metrics were met or exceeded.-Worked with management to create documentation and streamline current protocols and procedures, ensuring that they were effective and efficient. -Prepared daily recaps for management which highlighted: successes, issues, metrics, and trends.-Served as an escalation point for difficult customer issues, and de-escalated upset customers.

-Promoted to Lead and then to Supervisor due to exceptional customer service, communication, and coaching skills.-Volunteered to train 20+ new hires on various Google products, tools, and soft skills, playing a crucial role in employee development.

-Provided in-depth troubleshooting via email and phone for questions related to various Google products, including wearable technologies and cloud computing software.-Utilized internal tools and resources to adapt with changes to protocol and product.

-Diagnosed problems related to iOS, Android, and Windows powered phones, tablets and more.-Self-taught and performed complex repairs on a variety mobile devices.-Communicated clearly with non-technical customers to describe their device’s diagnosis.-Initiated a plan to systematize repairs, and maintain organization of tools and equipment, which increased employee accountability and increased efficiency.-Trained new technicians on the most common repairs, teaching them skills that would help them to grow and succeed when taking on more complex challenges.