Greg Chopp Email & Phone Number

Kansas City, Missouri, United States

● Work closely with various groups including Dev Ops, Networking, HR, Legal, and allied business partners to achieve business goals.● Monitor system performance and implemented updates as required● Perform hands-on development on to support the team when necessary● Support the quick development process in an agile framework● Resolve project issues in a timely efficient manner● Responsible for System Center Operations Manager (SCOM) applications and Infrastructure.● SCCM - Primary responsibilities patch management and security compliance● Successfully remediate SCCM site and client issues regarding boundaries, replication, patching, and group policy using Configuration Manager Trace Log (CMTRACE) tool● Provide overall leadership and supervision of day to day engineering project, system activity, and work products (including assignments and priorities) for 4 to 5 FTEs

Kansas City, Missouri, United States

• Manage both SCOM and SCCM• Manage antivirus for company (Trend Online Deep Security)• Manage Citrix Sharefile• Windows Server administration and maintenance including Active Directory and Group Policy.• Support more than 4000 end-users with computer, network systems and peripheral devices.• Excellent troubleshooting and customer service skills to quickly meet their needs.

Kansas City, Missouri Area

• Supported more than 4000 end-users with computer, network systems and peripheral devices.• Managed a team of 8 Help Desk Associates• Provided 2nd and 3rd level of support for all customer inquiries, onsite, via email, and via phone support.• In charge of implementation of laptop backup solution(Avamar) for entire company. • Imaged via WIMS and GHOST, configured, and deployed over 500 new desktop systems (XP and Win7, Win10) • Worked with Active Directory in managing and maintaining user accounts.• Traveled to the London office to assist with office relocation • Provide functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems. • Procure, receive, document and track inventory of all computer equipment and software licenses. • Perform diagnostic testing on PC equipment and ensure printers are up and running at all times. • Helped plan and assist with multiple office expansions • Maintain passwords, data integrity and file system security for the desktop environment. • Participated in company wide roll-out of Office 2007 and Office 2010 for the entire company(12 US Offices).

* Developed and grew a client base. * Used proven technical background to develop and grow client base by selling RHT services for contract and/or full-time staffing solutions. * Made telephone sales calls and conducted in-person meetings with key managers to senior-level executives, for the purpose of selling RHT services to prospective clients and building on existing client relationships. * Recruited, interviewed and placed highly skilled IT professionals. * Responsible for solidifying Robert Half Technology's presence in the local marketplace through consistent participation in networking organizations and events. * Strategized with teammates to accomplish weekly business growth goals.

* Troubleshot networking issues (WAN, LAN, and Peer to Peer networks) * Corresponded with key decision-makers at law firms, corporations, law schools (CIO, CTO, Law firm partners, librarians, IT directors, etc.) to best utilize IT resources* Diagnosed and repaired systems software issues, configured end user settings * Coordinated installation of leased lines with corporate team and customer * Constructed customized web pages for customers * Installed and maintained Lexmark printers * Troubleshot PC and hardware issues * Troubleshot a diverse range of technical issues and conflicts

* Provided solutions to customer's technical needs. * Provided training, support, and technical assistance to/for peers, first and second level support.* Answered questions about products and services and gave advice on computer systems and proprietary programs.* Offered excellent customer service in a precise, professional, and timely manner. * Assisted in-house staff and field personnel by solving internal and external concerns or issues.