Greg Chow Email & Phone Number

Virtual

Oversee all aspects of enterprise network initiatives from start to finish. Act as a liaise between commercial and technology sectors to complete projects on schedule, on budget, and to specification. Integrate client, user, and technological requirements with business objectives, financial constraints, and logistical issues in order to accomplish project deliverables. ● Played an integral role in managing organizational change for the bank's multi-year platform modernization update.

Offered program management assistance at the division level, driving several process improvement efforts, increasing revenue through extended sales forecast reporting, and resolving customer experience shortcomings. Implemented a corporate strategy for a 130-person client support business to provide differentiated, scalable service to company's main treasury clients and the transformational stage featured a 20% increase in operational efficiency as well as the modernization of regional and national segments, and the utilization of technology for workflow routing.● Proactively involved in 7% Treasury Management growth in 2021 through new reporting, relationship management, and process optimization activities, including process improvements and modernization impacted clients.● Managed service suppliers, and internal operations to maintain average revenue of bank TM up to 3.5% for the same period. ● Steered first customer project deployments while collaborating with internal businesses to establish go-to-market support procedures resulting in earning the 2021 Presidents Circle MVP Award.

Cincinnati Area, Ky

Appointed as a cross-divisional program consultant to collaborate with internal business partners to eliminate roadblocks and enable and accelerate process improvement projects. Played a key part in the establishment of infrastructure and business processes. ● Served as the head for the integration of the payment operations throughout the merger and acquisition of MB Financial Bank, overseeing 9 distinct work streams through due diligence, planning, testing, and conversion.● Implemented reduction in the cycle time for establishing Commercial Accounts from 38.1 to 6.2 days. ● Spearheaded a $180K operational savings project to improve Cash Vault maintenance by reducing cycle time by 24% (from 4.54 to 3.5 days) and increased SLA adherence from 79 to 90%.

Cincinnati Area, Ky

Oversaw a group of 30 project managers involved with integrating the bank's treasury management systems with client platforms such as ERP integration. Secured network access, file formatting, production scheduling, vendor administration, client migration, and first project utilization for client interactions. ● Achieved cycle time reductions of 36% and operating efficiency cost reductions of 10% while, accelerating time to revenue on complicated product deployments. ● Received the best in class award for total customer satisfaction via Greenwich & Associates.● Developed vendor support mechanisms and an operational project management architecture to operationalize the bank's new smart safe solutions offerings between 2012 and 2014, new procedures and improvements assisted the product increase by 80% year over year.

Cincinnati Area, Ky

Jacksonville, Florida Area

Honorably Discharged - Gulf War Veteran