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Unleashing the Power of IT Infrastructure | Delivering Results in Complex EnvironmentsWelcome to my LinkedIn profile! With over 15 years of experience in managing and supporting complex IT infrastructures, I am passionate about optimizing system performance, enhancing security measures, and ensuring seamless operations for diverse organizations.I thrive on challenges and have a proven track record of transforming IT landscapes. From deploying critical systems to troubleshooting technical issues, I have honed my skills in delivering innovative solutions that align with business objectives. My expertise extends to implementing robust backup and disaster recovery strategies, safeguarding vital data and minimizing downtime.Collaboration is at the heart of my approach. By working closely with cross-functional teams, I leverage my analytical mindset to analyze requirements, identify opportunities, and implement solutions that drive efficiency and productivity. My commitment to delivering exceptional customer service is unwavering, and I take pride in my ability to communicate complex technical concepts with ease.The areas where I excel at include: IT System Administration Solutions Identification & Verification Technical Testing & Troubleshooting System Configuration & Configuration Project Management Strategic Planning & Execution Network Analysis & Optimization Continuous Process Improvement Team Leadership Servers & Workstations Testing & Troubleshooting Problem & Issue ResolutionThroughout my career, I have thrived in challenging environments, where I have sharpened my problem-solving abilities and adapted swiftly to changing circumstances. I am fueled by the opportunity to tackle complex issues head-on, utilizing my expertise to overcome obstacles and deliver tangible results.If you are seeking a dedicated professional who can optimize your IT infrastructure, enhance security, and ensure seamless operations, I am ready to take on new challenges and make a positive impact. Let's connect and explore how we can work together to unleash the full potential of your technology landscape.
New Day Development, Inc
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Director Of Information TechnologyNew Day Development, Inc Jul 2022 - PresentLas Vegas, NvIn my current role I am working to identify and implement IT applications and infrastructure to support the technical needs of a non-profit that has been established to provide services to local residents via training classes and life coaching.
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Service Desk Engineer IiiKaptyn.Com Dec 2021 - Jun 2022Las Vegas, NvI was efficiently prioritizing incoming tickets based on urgency and criticality, promptly assigning to appropriate team members for resolution. I was responsible for streamlining ticket routing process, while optimizing response times and ensuring that tickets reached most qualified personnel for prompt resolution. I also spearheaded procurement process for computers, equipment, and supplies, while ensuring availability of necessary resources to meet operational demands. Moreover, I developed and maintained comprehensive documentation for training purposes, enabling new hires to quickly onboard and enhancing overall team knowledge and productivity.Key Accomplishment: Improved team members' skills and abilities by overseeing and supervising team of four help desk staff members.
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Personal Technology ConsultantThe Lone Geek, Inc Mar 2020 - Dec 2021Des Moines, IaOffered expert technical consulting services to individuals by providing personalized assistance in resolving technical issues and challenges. Advised clients on most suitable equipment upgrades or installations based on specific requirements and budget constraints. Conducted thorough assessments and evaluations of existing systems, while identifying areas for improvement and recommending appropriate solutions.
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Senior Technical Administrator - Customer ServiceCds-Global Nov 2018 - Mar 2020Des Moines, IaI successfully integrated UCCE solution with external IVR systems and outsourced vendors, particularly Asia-based call centers, enabling streamlined call flows and seamless collaboration. I actively played key role as transition team member during migration from on-site TDM (Time Division Multiplexing) based Aspect ACD (Automatic Call Distribution) system to hosted SIP (Session Initiation Protocol) based Cisco UCCE solution. -
Technical Analyst CoordinatorCds Global, Inc. Nov 1995 - Nov 2018Des Moines, IaImplemented staff reduction strategy that involved analyzing team efficiency and identifying areas, while eliminating redundancies. Successfully transitioned back to previous role within organization, leveraging previous experience and expertise to contribute effectively to team objectives and drive results. Key Accomplishments:● Oversaw team of technical analysts across 7 production facilities, effectively managing their performance and ensuring timely resolution of technical issues.● Developed standardized and efficient process for capital expense justifications by creating comprehensive boilerplate justification documents. Provided ongoing support to the Boone facility, addressing operational needs and ensuring smooth functioning of operations.● Led and executed global projects and capital requests related to operations, coordinating cross-functional teams to achieve project objectives within defined timelines and budgets.
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Frequently Asked Questions about Greg Clauson
What company does Greg Clauson work for?
Greg Clauson works for New Day Development, Inc
What is Greg Clauson's role at the current company?
Greg Clauson's current role is Enhancing IT Infrastructure Performance, Security, and Operations | Problem Solver | Customer-Focused Support.
What is Greg Clauson's email address?
Greg Clauson's email address is gc****@****ail.com
What is Greg Clauson's direct phone number?
Greg Clauson's direct phone number is (212)-492*****
What skills is Greg Clauson known for?
Greg Clauson has skills like Microsoft Office, Visio, Excel, Compliance, Customer Relations.
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