Greg Coats Email & Phone Number

Broomfield, Co

I am currently a Sr TSE for the VMWare VSAN Team. Here's some of what's required for my job each day....**Strong knowledge and experience in supporting Linux/UNIX environments.**Experience with BASH scripting**Experience with scripting automation**Experience troubleshooting and administrating SAN environments (Fiber Channel or iSCSI).**Excellent understanding of Network Attached Storage (NAS).**Excellent understanding and working knowledge of NAS protocols (CIFS, SMB, NFS).**Excellent understanding of Storage Hardware Architecture (Partitioning / RAID).**Experience configuring SAN Storage Arrays.**Experience with Microsoft Cluster Services (MSCS).**Working knowledge of backup software (EMC Networker, VERITAS, NetBackup, VEEAM, Backup Exec).**Expert level experience resolving system crashes and hardware related issues.**Expert level experience troubleshooting hardware related issues.**Expert level experience troubleshooting 3rd party application integration.**Expert level experience troubleshooting Storage and Network Performance issues.**Advanced understanding of TCP/IP networking stack.**Expert level experience in an enterprise LAN/WAN environment.**Expert level experience with Windows and Linux Networking.**Expert level experience working within an Enterprise IT Support environment.**Expert level experience with ESXi Hosts, vCenter Server and/or other VMware products.**Expert level experience with Cisco and other Network routing and switching**Expert level experience troubleshooting virtual and physical routers and switches.**Experience with Server Hardware (Dell, HP, IBM, etc).**Experience with switch and routing protocols (CCNA & CCNP).**Expert level experience with remote storage mirroring (EMC MirrorView/SRDF/etc.)**Expert level experience with data recovery in vSAN environments**Expert level experience with object based storage.

Raleigh-Durham, North Carolina (Rtp)

• Provide escalation-level support for diagnosing, reproducing, and fixing software and hardware issues specific to the 7-Mode and Clustered Data ONTAP platforms. • Support Major Account cases (NetApp’s highest priority customers), Secure Government, and SupportEdge Premium cases (customers with a higher level of support agreement).• Create and updated knowledge base articles to share solutions discovered for Customer problems. Published KB Articles for reuse throughout the Technical Support Center and for Public Customer facing Customer use.• Assist customers in troubleshooting NFSv3, NFSv4, SMB, SMB2, SMB3, ISCSI, and FCoE running on complex clustered storage systems in diverse networks• Assist with problem isolation and resolution using NetApp logs and tools, Customer logs and packet trace analysis.• Support clients with Global Internetworks, often troubleshooting Microsoft, DNS, AD, LDAP, VMware, Zoning, VLANs, and Linux system administration issues.• Work closely with Senior Engineering to identify newly discovered bugs, and create workarounds for them.• Help minimize the influx of technical case escalations by mentoring L1 and junior level engineers with case reviews and internal chats to increase their productivity, technical knowledge and effective case management.Expertise...Clustered Data ONTAP AdministrationClustered Data ONTAP CIFS AdministrationClustered Data ONTAP NFS AdministrationAdvanced Protocols Troubleshooting for cDOTPacket Trace Analysis for CIFSPacket Trace Analysis for StorageBrocade Switch troubleshootingClustered Data ONTAP SAN ImplementationData ONTAP 7-Mode AdministrationSnapshots, Snapmirror, SnapVault, 7MTT

Lake Mary, Fl

As an L1 Technical Support Engineer, I provided entry-level technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. I advanced quickly to the P1 Outage Support Team where incidents ranged from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues in which data was not being served.• Researched customer issues in a timely manner and followed up directly with them on recommendations and action plans.• Escalated cases to senior L2 TSE's and/or Escalation Engineers when the problems were too complex or fell outside my specific areas of expertise.• Leveraged internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.• Self-learned about new technologies and complimentary storage applications.• Gained knowledge and expertise through hands-on experience, self-study, and through a variety of classes and learning environments. • The initial focus was on learning NetApp’s proprietary operating systems, Data ONTAP 7-Mode and Clustered, as well as troubleshooting and/or escalating NetApp P1 hardware issues.

Central And South Florida

Managed and supported networks with Exchange 2003/2007 servers, Custom Enterprise Contractor Applications, Backup & Recovery tape libraries, network infrastructure for regional Roofing Corporation with business offices in 6 locations throughout Florida and Georgia. Responsible for all hardware and software support including Desktop, WAN/Remote connectivity, firmware & patch updates. Served as single escalation point for all IT user support issues.

Orlando, Fl

CCNA, CCNP WAN Analyst, II Responsible for supporting Enterprise WAN in 7 corporate call centers and data centers Tier 2 support for Cisco routers and switches, some Juniper and Nortel switchesBased in Orlando, FL Data Center, provided WAN support for additional locations in Memphis, TN, Jackson, MS, Tamarac, FL, Kendall, FL, Caguas, Puerto Rico and Hato Rey, Puerto Rico.Provided high level troubleshooting and support for Internal Teams including Desktop, Exchange, Server and Telecom teams for Internetworking and WAN connectivityRacked & stacked equipment, cable installations, pushed configs and updates to Cisco devicesProvided hands-on support for cutover of legacy networks to AWS network from acquired companiesProvided all redundancy testing prior to network cutoversProvided hands-on troubleshooting and support for all WAN equipment and connectionsExpertise...Installation & Maintenance of Cisco RoutersInternetworking with TCP/IPInterconnecting Cisco Network DevicesBuilding Cisco Remote Access NetworksBuilding Cisco Multilayer Switched NetworksBuilding Scalable Cisco NetworksCisco Internetwork Troubleshooting

Orlando, Florida Area

Employed and managed 7 full time, 3 part time IT Support Professionals supporting practice management technology in the healthcare industry.Provided Subject Matter (Go-To) Expertise in....* Cabling & wiring of private physician practices, ambulatory care facilities, walk-in clinics, and hospitals* Installation, configuration and implementation of Unix-based servers and clients and Windows clients* Training of Physicians, Nurses, Administrators and staff in the use of complex practice management systems* Installation, configuration and implementation of Backup and Disaster Recovery systems* Data conversions and migrations from diverse systems* Bandwidth planning, procurement and provisioning for WAN connectivity* Troubleshooting Network and data access issues.

Heilbronn, Germany And Fort Bragg, North Carolina

Two years assigned to the HQ Company of the 101st Ordinance Battalion Worked directly for the Battalion CommanderSecret Security Clearance as the sole Computer Operator at Pershing II Missile site located in Heilbronn, GermanyTwo years assigned to the 14th DPD of the 82nd Airborne in Fort Bragg, NCProvided installation, configuration and support for...* IBM System/370 Mainframe Models N4 & N8* Tape libraries, backups and disaster planning/recovery* Wang VS Computers - installation, configuration and training of personnel on use* Hardware connectivity, upgrades, maintenance and support of Mobile Field Systems for combat readiness* Single point of escalation for all user related computer issues in Heilbronn, Germany

General, Freshman

Activities and Societies: Theta Chi Fraternity Pledge, Track & FieldI left college to pursue Computer Technology training in the US Army..

Hs Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program, 11, 12

Activities and Societies: Football, Basketball, Track & Field, Key Club

9, 10

Activities and Societies: Football, Basketball, Baseball, YMCA