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Forward-thinking, transparent, and collaborative Technology & Operations Leader cultivating a culture of operational excellence and technical innovation. Drives turnarounds and primes organizations for growth. Strong financial stewardship and contract negotiations. Builds high-performing teams, hones organizational effectiveness, and fosters lasting relationships as an empowering leader, visionary, and mentor. Straightforward and adaptive communication style, translating complex topics into clear concepts. Tech-savvy and curious, continuously learns and remains open to new ideas. Sets high standards of excellence to elevate performance and profit.KEY AREAS OF EXPERTISE✧ Strategic Planning ✧ Operations Management ✧ Change Management ✧ Mergers & Acquisitions (M&A) ✧ Integrations✧ Process Improvement ✧ Best Practices ✧ KPIs / Metrics✧ Capital & Operating Expense Budgeting✧ Board Relations & Reporting SELECT CAREER HIGHLIGHTS✦ STRATEGIC ALIGNMENT & TURNAROUNDS✧ Saved $5M/year by accelerating integration of prior acquisitions. Ensured seamless execution by streamlining processes and organizations. ✧ Transformed network to top reason for clients to stay a few years after cited as number one customer complaint in NPS survey. Developed realistic network metrics, effective leadership, and accountability. ✧ Reduced OpEx 35% while improving quality and maintaining output by implementing automation tools and revamping processes in network engineering. ✦ INDUSTRY-LEADING INNOVATION✧ Developed industry first Class of Service product over low-cost DSL. Increased sales revenue for new customer logos despite recession due to a lower-cost product option that met customer needs. ✧ Led development of industry-leading SD-WAN product. ✧ Saved $10M+ per year for Earthlink through backbone solution. ✧ Developed and stood up premium customer support team based on pay-to-play model. Windstream subsequently developed support models based on this success.✧ Saved $1M in OpEx by adding headcount after an analysis of workload trends and third-party field services uncovered that the existing outsourcing strategy was driving up costs in high-volume markets.
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Vp Of Technology, Optimization, And SecurityColt Technology ServicesAtlanta, Ga, Us
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Svp Ip, Voice And Security EngineeringWindstream Jan 2021 - Jan 2024Little Rock, Ar, UsProvide inspiring leadership and strategic direction for large-scale operational and technical initiatives. Steer the activities of IP engineering, voice engineering, security engineering, and SDWAN engineering. Manage operating budget of $75M+ and capital budget of $25M+ ✦ Liaise and report to the Board of Directors.✦ Executed technology transformation for IP and Voice Engineering organizations to improve customer experience. Delivered NPS increase for network of 50+ points.✦ Increased efficiency 35% among networking team through automation and process improvements.✦ Led consolidation/standardization of network security, both corporate and service provider, from strategy through implementation. -
Svp Ip/Voice Engineering And OperationsWindstream Aug 2017 - Jan 2021Little Rock, Ar, UsOversaw IP engineering, voice engineering, network security, IP operations (NOC), voice operations (VNOC), transport operations (TNOC), SDWAN engineering, infrastructure engineering, and network command and control. Managed operating budget of $75M+ and capital budget of $25M+.✦ Integrated engineering and operations verticals, driving ownership and alignment of network teams.✦ Developed and executed plan to reduce operating expenses 24+% while improving network performance. Hit all network performance metrics by Q1 of 2018, the first full quarter in over 5 years.✦ Sped the integration of prior acquisitions by streamlining processes and organization, saving $5M+/year.
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Co-FounderAmalgam Networks May 2017 - Aug 2017Amalgam Networks is focused on developing the next generation of networking through intelligent cloud orchestration.
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Vice President Ip Network OperationsEarthlink Business Jul 2013 - May 2017Atlanta, Georgia, UsDirected IP network operations (NOC), field services, IP engineering, customer support, and product engineering. Managed operating budgets of $40M+ and capital budgets of $40M+ per year. Introduced efficiencies and developed skills to enable growth without adding headcount, while improving operational metrics. Maintained high retention through change.✦ Conducted due diligence for CLEC acquisitions. Evaluated potential acquisition targets to determine synergies and value adds, need for additional capital investment, and proper documentation. ✦ Consolidated engineering teams from four CLECs to form national engineering team. Standardized processes, tools, and policies while reducing operating expenses. ✦ Envisioned, developed, and deployed national 10G infrastructure, delivering stable, high-performing network.✦ Reduced maintenance costs 24% through contract negotiations and consolidations, with no loss of headcount.✦ Key point of contact for large sales opportunities ($200k MRR or larger). Translated technical details for customers and conducted site-visits to resolve technical issues and explain underlying circumstances. ✦ Established and grew premium customer support team based on pay-to-play model; the company later deployed more support models based on their success.✦ Led development/deployment of industry-leading SDWAN products, capturing significant market share. -
Director Of Network Engineering – Earthlink And New Edge NetworksEarthlink Business Sep 2009 - Jul 2013Atlanta, Georgia, UsConsolidated and led joint CLEC and ISP engineering teams and networks. Selected and leveraged integrated teams to advance strategic corporate objective product development initiative. Strengthened product development activities, delivering results ahead of projected timelines.✦ Consolidated CLEC and ISP networks to reduce cost and resource needs. Reduced operational expenses 10% encompassing headcount and opex expenses.✦ Reduced CPE costs by 20% through contract negotiation, inventory control, and process improvement.
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Director Of Network Engineering - New EdgeEarthlink Business Apr 2007 - Sep 2009Vancouver, Wa, Us* New Edge was acquired by EarthLink in 2006.* Led sales engineering, network development, and network engineering teams. Directed $7.5M customer premise equipment inventory and demand planning process. Managed technical ICB approvals and reviews.✦ Led team that designed/deployed industry’s first CoS over DSL product. Integral to retail vertical success. Many top accounts (>$500k per month) still utilize product. Numerous industry awards for product innovation. ✦ Reduced engineer-induced outages by 63% with enhanced change management policies. Instituted SOX-compliant, ITIL-based change and release management practices. Implemented change management team and system. Improved customer retention and customer experience.✦ Shepherded sales engineering team through business transformation that integrated closely with network engineering. Improved customer design, implementation successes, and growth path. -
Director Of Network And Data Center EngineeringEarthlink Sep 2000 - Apr 2007Atlanta, Georgia, UsLed and managed consolidation of EarthLink, MindSpring, and OneMain.com. Operated three data centers (two operational and one disaster recovery). Led enterprise operational and design teams. Developed and empowered teams with members from various ISPs. Oversaw development of SOPs and design standards.✦ Reduced WAN costs $10M per year and improved bandwidth/performance. Realized savings 6 months early.✦ Pioneered change management and implemented network change controls to reduce outages. Leadership aggressively adopted change management practices and implemented ITIL-based best practices.✦ Lowered maintenance expenses by 70% over 3 years. Implemented self-sparing strategy for common items and improved rates through vendor negotiations. ✦ Authored and defended technical document to IRS that established precedent-setting tax refunds. Resulted in net $3M annual tax reduction.✦ Developed EarthLink’s Voice over IP (VoIP) product, conceived in engineering skunk works team and presented to CEO who advanced to product team for development. Deployed early in industry ahead competitors.
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Director Of Technical OperationsOnemain.Com Feb 1999 - Sep 2000Led integration of technical teams from over 30 ISPs. Established organizational structure and management teams spread across US. Performed technical due diligence for ISP acquisitions.
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Chief Technology OfficerUs Internet Feb 1998 - Feb 1999Led technical operations, including development, system administration and network engineering. Expanded operations through marketing, acquisitions, and wholesale agreements. Member of executive management team.✦ Led through OneMain.com acquisition with no headcount loss.✦ Served as General Manager of US Internet after OneMain.com acquisition.
Greg Collins Skills
Greg Collins Education Details
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Devry UniversityElectrical And Electronics Engineering
Frequently Asked Questions about Greg Collins
What company does Greg Collins work for?
Greg Collins works for Colt Technology Services
What is Greg Collins's role at the current company?
Greg Collins's current role is VP of Technology, Optimization, and Security.
What is Greg Collins's email address?
Greg Collins's email address is co****@****ink.net
What is Greg Collins's direct phone number?
Greg Collins's direct phone number is +121379*****
What schools did Greg Collins attend?
Greg Collins attended Devry University.
What skills is Greg Collins known for?
Greg Collins has skills like Technical Support, Cisco Call Manager, Ethernet, Voip, Bgp, Mpls, Ip, Network Design, Network Security, Lan Wan, Atm Networks, Wan.
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