Greg Connor Email & Phone Number

Orange County, California Area

Responsible for day to day operations of the dealership directly supervising 80 employeeso Joining the dealership upon acquisition August 2015 taking the store from under 10M per year inrevenue to over 40M selling 360 bikes per year to over 1500, started with 30 employees to thecurrent staff of 80o Ranking #4​ in the US for New bike sales while achieving Platinum status within the 1st year ranking#3​ in the US for total Dealership operations making HB Harley the first to… Show more Responsible for day to day operations of the dealership directly supervising 80 employeeso Joining the dealership upon acquisition August 2015 taking the store from under 10M per year inrevenue to over 40M selling 360 bikes per year to over 1500, started with 30 employees to thecurrent staff of 80o Ranking #4​ in the US for New bike sales while achieving Platinum status within the 1st year ranking#3​ in the US for total Dealership operations making HB Harley the first to ever achieve Platinum inthe western region, maintaining a 9.8 Customer Experience ranking, achieving a solid 13% net profitto sales, having the highest employee satisfaction ranking in my peer group.o Tracking Platinum Status for the second year which no other dealership has achieved in HarleyDavidson History,o National Power Sports top 50 Dealerships Ranked #4 in the US Show less

Costa Mesa, Ca 92627

Purchased this automotive repair business and responsible for overseeing day to day operations for twoMidas locations and also a Pre-Owned Car Dealership.Manage operations, inventory control, purchasing, sales, and marketing for an automotive repair company.Responsible for all service operations and the bottom line revenue for the Service Facility.Exceeded sales forecast objectives through word of mouth advertising and referral based promotion.Responsible for keeping up with… Show more Purchased this automotive repair business and responsible for overseeing day to day operations for twoMidas locations and also a Pre-Owned Car Dealership.Manage operations, inventory control, purchasing, sales, and marketing for an automotive repair company.Responsible for all service operations and the bottom line revenue for the Service Facility.Exceeded sales forecast objectives through word of mouth advertising and referral based promotion.Responsible for keeping up with industry trends, maintaining contacts, networking and researching products.Responsible for diagnosis and repair of import, domestic and high line vehicles. Show less

Norwalk, Ca

General​ ​Manager(2000-2012)Responsible for overseeing day-to-day Operations for the Multi Point Dealership and managing over 250 employees.Dealership Ranked 1st in the District for Sales Volume Achievements for Volkswagen and 10thNationally for VW.Dealership Top in the Zone for Sales Volume and CSI for BMW.Increased Total New & Pre-Owned Cars Sales for the entire complex to over 600 vehicles with above average gross.VW averaged 200 new cars per month with average gross… Show more General​ ​Manager(2000-2012)Responsible for overseeing day-to-day Operations for the Multi Point Dealership and managing over 250 employees.Dealership Ranked 1st in the District for Sales Volume Achievements for Volkswagen and 10thNationally for VW.Dealership Top in the Zone for Sales Volume and CSI for BMW.Increased Total New & Pre-Owned Cars Sales for the entire complex to over 600 vehicles with above average gross.VW averaged 200 new cars per month with average gross of $2,000 per vehicle. BMW averaged 200 new cars per monthwith average gross of $3,000 per vehicle. Audi averaged 50 new cars per month with average gross of $2,000 pervehicle. Porsche averaged 30 new cars per month with average gross of $4,500 per vehicle. Pre-Owned Departmentsold 150 Used cars per month with an average gross of $3,500 per vehicle.Improved Dealership net profitability to $1million per month while maintaining high customer retention and excellentCSI.Built an Extremely Productive and Energized Management Team for the Dealership Group that increased CarSales Service Sales and Parts Sales while maintaining excellent CSI achievements in the Region the McKennaAuto Group.Focused on forecasting sales, establishing realistic goals, and motivating the Sales Management team tomeet andsurpass profit and unit objectives. Monitored pre-owned trade-ins, running daily Sales meetings, hiring, deskingdeals, and responsible for all advertising initiatives in the Sales Departments for BMW Porsche Audi &Volkswagen.Motivated and directed the Dealerships Management team. Always taking the “high road" when conducting businesswith team members, customers, manufacturers and vendors. Reinforcing the core values of the Auto Groupsemployee satisfaction, customer satisfaction and return on investment.Ethical, uplifting leadership style accomplished by example. Total hands on approach greeting and surveying(personally) customers in the service drive, sales floor, Internet and phone. Show less

Norwalk, Ca

Increased Effective Labor Rate to & Hours Per Repair Order in the each Service Department.Exceeded service, and parts sales forecast objectives through aggressive, but targeted marketing campaigns andminimized expenses through process management which resulted in Retail Labor & Parts Sales that grew eachyear.Recruit, hire, train & motivate staff, evaluate individual performance and offer guidance to improve overall performance.Instituted multiple service processes including,… Show more Increased Effective Labor Rate to & Hours Per Repair Order in the each Service Department.Exceeded service, and parts sales forecast objectives through aggressive, but targeted marketing campaigns andminimized expenses through process management which resulted in Retail Labor & Parts Sales that grew eachyear.Recruit, hire, train & motivate staff, evaluate individual performance and offer guidance to improve overall performance.Instituted multiple service processes including, a ADP central dispatch system, and production based pay planswhichsignificantly increased Gross Profit.Prepare annual operating budgets, goals, and objectives for the Service, & Parts and monitor performance.Responsible for handling customer service issues, work flow, sales, technician performance, productivity,increasing monthly net profit, while increasing overall CSI.Personally hired and trained service advisors, parts associates and department managers; trained all employees in statelaw, safety procedures and Dealership policies and maintained low turnover of employees.Foster professional employee development and coordinate with department managers to determine need for advancedtraining. Review all warranty repair orders to be in compliance with factory policies and procedures with BMW PorscheAudi & VW.Promptly address all customer concerns to ensure complete customer satisfaction.Responsible for all the expense analysis, budgeting, and setting up vendor accounts and negotiating contracts.Created an environment of mutual trust and respect, and demanded the highest ethical standards from our staffMckenna​ ​Automotive​ ​Group​.Service Manager/Service Advisor(1982-1988)Hired as a Service Advisor and was Promoted through the years to Service Manager of the Dealership. Show less