Greg Consolver Email & Phone Number

Teaneck, New Jersey, US

Responsible for building and configuring AWS EC2 and RDS instances based on required specifications. Administer configuration of WMOS application and services on all lower environments and production environments. Deliver systems for complex projects and ensure proper integration between the software applications and infrastructure architecture. Ensure.

95877 Bezons, FR

Primarily responsible for the implementation, configuration, and integration of applications within multi-tier and three-tier architectural environments.As Principal Middleware Engineer, I provide overarching management of multiple middleware applications. This requires definition and implementation of clusters, cluster members, federated repositories.

In this role, I directed onsite installation and configuration projects for the enterprise product suite to provide secure communications for B2B clients across the internet in a multi-platform environment. My responsibilities included aiding the customer support staff in ensuring the smooth operation of public key infrastructure (PKI), electronic data.

As Director of Customer Service, I orchestrated the activities of the Customer Service Department, ensuring top-notch customer experience in use of enterprise product suite. This included developing Service Level Agreement (SLA) and Service Level Objective (SLO) documents, establishing management priorities, delivering department cost-effective analysis.

In this position, I managed a team of IT technicians in supporting PKI, EDI, Data Security, Data Communications, and SSL for the TD product suite. This included testing new releases on all operating systems with the Quality Assurance Team and authoring technical documentation for various platforms. I played a key role in working with the support team and.

As a customer support engineer, I provided customer and staff support for a multi-platform environment in a number of areas including PKI, EDI, data security, data communications and SSL. My responsibilities included quality assurance testing. I expanded business-to-business system capabilities during my tenure by installing and configuring the transaction.

In this role, I supervised the level II mainframe technology department, serving as primary escalation point-of-contact and guiding technical support team. Cross-platform connectivity and data-conversion issues were resolved during my time in this role through my efforts to create a cross-functional support team. I assisted my direct reports in setting.

• Responsible for taking escalation calls from Level I.
• Supported mainframe product suite to include ZEKE (M/F Scheduler), ZACK (M/F Automation), ZEBB (M/F Auto Re-Run package).
• Assisted customer base with installation of ZEKE, ZACK, ZARA, and ZEBB started task using SMP and SMP/E.

• Responded to incoming client calls to Customer Service Center, Service Administrators, and Production control.
• Acted as bridge between Customer Service and Master console operations.
• Isolated and initiated corrective action to problems related to the VTAM network using SDSF and Netview. Researched system logs for problems related to online services, batch processing, and/or any.
• Created check-off list pertaining to daily activities to be performed by the Service Control Center.
• Responsible for trouble-shooting a wide area of issues for a large Data Center to include network outages, region unavailability, system outages, disaster recovery, system/network change implementation, change.

• Responsible for day to day MVS/OS390 and VSE Console Operations. Operations to include maintenance IPLs, job scheduling using CA7, internal VTAM network monitoring, change implementation, resource utilization, and tape.

• Responsible for day to day mainframe print operations on IBM 3800 laser printer, 4245 Impact printer, Xerox 4850 printer, and Xerox 4045 printer.
• Ensured batch job print and distribution.
• Trained backup personnel.
• Assisted tape management with tape mount request from production control.

Associate Of Science In Psychology, Psychology Minor In Business

Coursework Towards Bachelor Of Science In Psychology, Psychology Minor In Business