Greg Coplan Email & Phone Number

Monitored client transportation and rescheduled if necessary to maintain service standards.Answered complaint calls from clients and resolved issues.Completed accident, incident, and performance reports to be forwarded to proper department.Communicated schedule changes to drivers using Trapeze computer aided dispatch software and two-way radios.

Scheduled client transportation to maximize performance and profitability.Distributed work orders to owner operators and in house drivers by phone, fax, and email.Collected driver manifests and entered rates, tolls, gratuities, and other incidental charges into Fasttrack for billing and payroll.Ran payroll reports and then transferred driver pay into Microsoft Excel spreadsheet for accounting department.

Supervised call center staff of approximately 20 operators and approximately 500 chauffeurs.Conferred with customers to address questions, problems, and requests for service.Investigated complaints and fraud allegations. Then compiled all pertinent information and presented it to the appropriate manager.Relayed work orders and messages to chauffeurs using telephones, Smartcar dispatch software, and two-way radios.

Certificate, International Studies

Education record