• Sole SDM of the South UK territory including Kent, London and South West Accounts, supporting 23 key clients, accounting for ~£4.5m of annual service revenue. • Commercial responsibilities for all accounts and net new opportunities resulting in 30% service revenue growth YOY (2018 & 2019).• Conduct regular internal and external service review meetings at C-Suite level to advise on performance reports, service improvement plans, service quality and processes.• Manage customer… Show more • Sole SDM of the South UK territory including Kent, London and South West Accounts, supporting 23 key clients, accounting for ~£4.5m of annual service revenue. • Commercial responsibilities for all accounts and net new opportunities resulting in 30% service revenue growth YOY (2018 & 2019).• Conduct regular internal and external service review meetings at C-Suite level to advise on performance reports, service improvement plans, service quality and processes.• Manage customer service requests and escalations, pro-actively identifying threats to agreed service levels.• Manage service level agreements (SLAs) in relation to contracted services, ensuring the SLAs are achieved and that service quality and client expectations are met or exceeded.• Handle major incidents and act as Problem and/or Incident Manager where required. This includes creation of incident reports for internal and external distribution and follow-up on actions identified.• Work with internal teams to ensure smooth transition of internal development and delivery of changes into customer-impacting environments.• Identify whether any reoccurring issues are technical, system or process issues and apply ITIL Incident to Problem methodologies where appropriate.• Supplier reviews with third parties to ensure they were meeting deliverables.• On call management and crisis management responsibilities Show less

• On site implementations of Centricity PACS hardware and software solution. This includes taking delivery, installation and configuration of all server-side hardware. • Installation and configuration of the server-side software, database, storage, backup and networking (MS Server 2003 & 2008, MS SQL Server, Linux, Sybase, VM Ware ESXi & vSphere). • Installation of all workstation hardware and software (front end solution).• Support, upgrades and maintenance of all hardware for both… Show more • On site implementations of Centricity PACS hardware and software solution. This includes taking delivery, installation and configuration of all server-side hardware. • Installation and configuration of the server-side software, database, storage, backup and networking (MS Server 2003 & 2008, MS SQL Server, Linux, Sybase, VM Ware ESXi & vSphere). • Installation of all workstation hardware and software (front end solution).• Support, upgrades and maintenance of all hardware for both server and workstation. • Technical support of the front-end software solution using a troubleshooting approach and seeing the issue through to resolution. • Technical support of the Centricity PACS server-side software and workflow ensuring that the solution experiences 0% downtime. • Working in large and small support and implementation teams.• Communicating clearly amongst colleagues and customers and taking leadership where necessary. Show less

• Providing client support, this includes installation of software patches, interfaces and upgrades via remote technologies (VPN, TeamViewer, LogMeIn and Citrix)• Attending client sites for complete system implementation and support – this includes software and hardware installations on various systems including servers and desktops.• Adopting methodical approach to ensure efficient and successful delivery of client requirements.• Assisting the Sales Team on technical considerations… Show more • Providing client support, this includes installation of software patches, interfaces and upgrades via remote technologies (VPN, TeamViewer, LogMeIn and Citrix)• Attending client sites for complete system implementation and support – this includes software and hardware installations on various systems including servers and desktops.• Adopting methodical approach to ensure efficient and successful delivery of client requirements.• Assisting the Sales Team on technical considerations of client implementations.• Identifying customer training and consultancy opportunities - generating income for the business. • Working alongside client central IT teams to ensure successful delivery and implementation to strict deadlines.• Identifying, testing and reporting software bugs and enhancement requests to the product development team and monitoring the fault through the product development lifecycle.• AMOS Replication resident expert (Database Synchronization system for vessel to office).• National and International travel to multiple client sites.• Organisation of own time, resources and expenses.• Internal IT Administrator responsible for: Windows Sever 2000, 2003 & 2008, Active Directory, Exchange email, Siemens MyPortal telephone system, server backup strategy, FTP, support system, asset register. Show less