Service Manager
• Directed a team of 19 Service Technicians, overseeing field technicians in Oklahoma City, onsite technicians at OU Medical Centers, Wesley Medical, and Koch Industries in Wichita, KS, and University of Missouri Healthcare. • Revitalized customer satisfaction through the reorganization and training of the onsite service team, yielding a 99% equipment service rate and reducing outstanding service tickets from 48 to 10. This initiative led to increased orders from a new women's hospital. • Navigated the merger of OneSource and Xerox, ensuring a seamless transition for the service team.