Greg Dahl Email & Phone Number

Columbus, Ga, Us

Columbus, Ga, Us

- As a Director of Account Management, I was responsible for fiscal, operational, compliance, project and relational ownership of our largest healthcare clients and issuers. - Payment technology expertise for HSA (Health Saving Accounts), FSA (Flexible Spending Accounts) and other Healthcare prepaid, debit and reward card products. - Raised client’s Trusted Advisor survey scores each year, while as a whole the Healthcare AM’s received the highest overall scores within TSYS this was achieved by improving business process improvement and operational efficiencies.

- Agile Product Owner responsible for complete product roadmap to include strategic research, identifying competitive gaps, gathering requirements, creating concept documents, epics and user stories, directing development, preparing market readiness and on-going support. - Represents, interfaces and engages with business owners from across the organization - Uses clear goals to communicate project vision at the beginning of every release and sprint so that the team understands the target objectives - Strategic research and analysis to help capitalize on the product advantage our customer’s desire. - Makes business decisions and clearly communicates requirements through epics and stories so that they are understood - As a Scrum Product Owner, I participated in project planning, user story breakdown, daily stand-up meetings, retrospectives, sprint and release planning, demos using Jira and Confluence. - Steers the project to ensure delivery of business value. - Uses clear goals to communicate project vision at the beginning of every release scrum team understands the what during each sprint. - Worked on a mobile first initiative for tablet and smart phone form factors to focus on responsive user interface.

Program managed Top 5 Financial Institution's rewards portfolio with overall operational and project responsibility. Key Achievements: •Successfully migrated 7 portfolios from a legacy platform to a new multi-tier platform in 2010. • Assumed ownership of operational and project responsibilities. I continuously look for ways to improve processes and increase client satisfaction.

Columbus, Ga, Us

Responsible for developing sales pipeline, prospect qualifying, pursuing qualified targets, presenting impactful loyalty & prepaid solutions and closing client contracts. • Support all phases of business development leading to a signed contract, including collateral developments, call activities, pursuit plans, presentations, pricing proposals and contract development.

Columbus, Ga, Us

Managed two distinctly different teams: a team of developer and quality assurance resources to implement small predefined projects using quick project methodology and as well as the client operations team responsible client communications, operational and production support. Key Achievements:• Streamlined the processes necessary to develop, validate and implement recurring small client requested changes.

Columbus, Ga, Us

Managed large Financial Institutions loyalty reward programs leading a dedicated team of five project team members implementing projects of varying scope and duration. • Adept at managing projects from initiation to closure effectively communicating status, managing project plans, quotes, approvals, release management, billing, UAT defect management, and customer satisfaction projects. Key Achievements: • Implemented over 230 individual projects from 2 hours to 4500 hours in scope over that period of time. • While working as a Business Analyst prior this client, I evangelized the need for and proactively developed 2 key standard documents used in the gathering, analysis and managing of business requirements, which were TSYS Loyalty’s Standard Reporting document and IM Fulfillment web site Requirements document. The standard reporting document was used by client relations when engaging clients in loyalty rewards reporting.

Xerox Document Management Solution Sales

Atlanta, Georgia, Us

Pre-Sales Engineer· Managed implementation projects at the customer’s site. Analyzed project requirements, planned project scope, installed and integrated portal, databases and search servers, controlled issues during system design and implementation of enterprise multimedia knowledge retrieval solution. · Assisted the AE in presentations, demonstrations, proposal assistance, RFP/RFI responses, and account management in Fortune 2000 accounts achieving 3rd highest revenue total in company.· Acted as a project leader/coordinator when required on projects of small to medium scope; regularly produced/originated new creative or innovative solutions to improve service.

Foster City, Ca, Us

· Analyzed user requirements, procedures, and problems to automate processing or to improve existing e-commerce computer system.· Managed customer evaluations and expectations throughout the sale through onsite visits, conference calls and email.· Engaged customers during sale’s cycle to up-sell our professional services offerings. I performed initial requirements gathering and engaged professional services teams for larger implementation projects. · Provided technical account management in the sale of e-Commerce (OLTP) software or services such as credit card payment, EFT, Fraud, Tax, Gift, Stored Value, and Digital Download as well as technical discussions, presentations, RFP/RFI, proposal assistance, training and integration.

Seattle, Wa, Us

· Partnered with Sales Executives in the delivery of thin client, web applications, desktop management, remote control, VPN, connectivity, middleware tools, and remote access into Fortune 5000 and government accounts.· As a remote access system engineer, locally managed relationship with largest customer, Sprint, utilizing remote node and Citrix as remote control software · Setting appropriate expectations of product releases and problem resolution response times.· Analyzing client needs, writing technical scope of work documents, determining the appropriate product(s) to support the client's goals, and assuming the role as a technical resource for internal and external customers.

Au

Bba, Computer Information Management

Education record