Greg Danjkov Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

Manage the Security Information and Event Manaagement project Manage the Shared Services SA DMZ Hosting Environment Migration ProjectManage the Shared Services SA Windows 7/ Office 2010 SOE Upgrade ProjectManage the Windows Server 2000 Upgrade ProjectContract Management activities, including developing tender, evaluating tender submissions, negotiating contracts and managing client relationships and project deliverables.Develop a ICT Resource Management ModelIdentifying resources requirements for Projects, Service Request and Operational Plan activitiesEstablished and managed project and operational time spent recording systems and processesDeveloping and implementing business operational plans and processes across Shared Services SA ICT ServicesEngaging and negotiating with Temporary Staff Placement vendors Developing interrelation processes on computer software packages to allow better time spent reporting capabilitiesPlanning and scheduling project tasks and resources to meet deadlinesCalculating costs of services and customers chargers.Develop and manage the ICT Service Resource Management Plan and ScheduleDevelop and monitor compliance requirements to project risk and issues base on Risk Management Frameworks

Manage Configuration Management and the ICT Purchasing function within ICT ServicesDevelop business cases to obtain approval for large ICT purchasesManage and lead a team of Configuration Management and ICT Purchasing OfficersDevelop and produce complex reports to customers that have been derived from the Configuration Management Database and Zenworks Asset Management system.Monitoring and report contractual arrangement to ensure service delivery standard are met with external service providers Ongoing management of vendor Purchasing Agreements with ICT hardware and software suppliers, such as Dell, HP, RICOH and MicrosoftDevelop business relationships with external service providers.Identify, recommend and implement strategies to enhance the delivery of operational services such as Software Asset Management and hardware purchasing processes.Reviewed and developed policies to align with business requirements

Under broad instruction, research, collated, analysed current work practice and document process flows of the work practise to best fit a new service delivery tool. Manage the transition of services under the MNS and DCSS contracts Development of Problem Management procedures Provide project reports of a high order to Senior Managers Working within and conforming to Service Level Agreements Managing customer expectations, management of outstanding jobs through escalations processes, oversee the desktop operational functions Provided professional written documentation on operational processes within an ITIL framework. The provision of flow-charting business processes to comply with ITIL. Provided assistance to business sections in the defining of scoping documents for the new service delivery toolDevelop training schedules of the new service delivery tool. Working collaboratively in a project team environment to ensure tight timelines are met. Developing effective relationship management with Client and Infrastructure Services that encourages their support of the Service Delivery Management project.

Provide assistance with IT strategic direction for Shared Corporate ServicesCollected information on agency systems to assist in determining forward savings plans. Assisted in the updating of whole of government benchmarking graphs.Analysing data provided by agencies to determent best of breed systems Assisted in the developed of quality assurance mechanisms within the data validation process. Assisted in writing papers on stakeholder analysis, which included future strategies for engagement.Provide reports to Team Leaders on agency system usageAssisting the development of a data collection tool to capture the FTE, volume data and costing’s for Corporate Services across GovernmentWriting elements of the business base case, which included providing analysis of current government Corporate Services spend, volume and performanceThe preparation and facilitation of workshops to senior managers and their staff. Working and closely liaising with eternal Consultants (Ernst and Young). Contributing to the IT and Implementation Design and Costings for the Shared Corporate Services Implementation paper.

Manage a team of Customer Support Officers who provide Information Technology (IT) support to customers within Government under Novell and Microsoft platforms Working within and conforming to Service Level AgreementsRecruiting of staff and assisting in the team allocation processResearch and analysing statistical data on staff performance Writing the needed process documentation, mapping out support processes with the use of flowcharts Provide staff with IT development opportunities and work with staff to develop needed IT skills Manging customer expectations Scheduling desktop team rosters and the Helpdesk roster to ensure no over laps occur Provide customers with analytical reports that demonstrate training needs for their staff members.

Diploma, Information Technology

Education record