Global Technical Lead, Team Lead, And Principle Support Engineer
As Global Technical Lead, my responsibilities included working closely with Development to assess feature impact, help to prioritize bugs, evaluate new features and provide training for the team, and help provide responses to the forums on the Oracle Technology Network for my product areas. As Team lead, my primary responsibility was to handle high visibility escalations, serve as a "go-to" resource for management and other team leads, and help other teammates on difficult issues, in addition to carrying a full workload of Service Requests.. As a Principle Support Engineer in the Languages team, my responsibilities included interfacing with external customers of both technical and non-technical nature for issues ranging from API coding issues, to issues impacting production systems such as performance/crashes/hangs, to software setup/installation. Internally, my responsibilities consisted of analysis of complex issues, code analysis and debugging, Bug verification/diagnosis/filing, escalation and customer management, as well as extensive Knowledge Content generation and documentation for our internal Support portal.API Knowledge: ODP.NET, ADO.NET, SQL, PL/SQL, ODBC, OLEDB, OCI, Pro*C, MSDTC, COM+Language Knowledge: C#, C, C++, Java, JavaScript, VB, VB.NET
