• Monitor and report on IT services, both application and the overall business• Build and maintain relationships with internal and external stakeholders• Perform software testing, validation and updates across existing platforms and software • Accurately identify and report potential data and systems issues as required• Provide effective project management of various company wide-project and system implementations• Facilitate change and maintenance requests, with a focus on… Show more • Monitor and report on IT services, both application and the overall business• Build and maintain relationships with internal and external stakeholders• Perform software testing, validation and updates across existing platforms and software • Accurately identify and report potential data and systems issues as required• Provide effective project management of various company wide-project and system implementations• Facilitate change and maintenance requests, with a focus on diagnosing and resolving customer issues • Implement hotel operating systems to create and maintain management reporting and other dashboard tools• Liaise regularly with core stakeholders to build strong cross-functional relationships• Utilise internal tools and systems to track and process operational requests efficiently• Assist with various company-wide system rollouts, including GuestCentrix Property Management System • Conduct data imports and validation processes, including error checking and system checks • Provide 1st level and 2nd level system support for GuestCentrix application suite and other internal systems• Assist internal departments with audits, user training, onboarding of staff and other system requirements• Collaborate with finance staff to create reports, implement business changes and assist with company audits • Develop and implement Oak’s unique reporting requirements within the application suite and online• Assist with system configuration and integration across the company as required• Maintain responsibility as the tester and validator for all system version releases before implementation Show less

• Established and maintained strong client relationships throughout Australia and New Zealand• Liaised with clients and developers to gather an understanding of individual client requirements• Provided system support on-site and via phone and email, including delivering various sales demonstrations • Facilitated the build and setup of system installations, conducting on-site installations as required• Planned and delivered engaging training sessions to all levels of the front… Show more • Established and maintained strong client relationships throughout Australia and New Zealand• Liaised with clients and developers to gather an understanding of individual client requirements• Provided system support on-site and via phone and email, including delivering various sales demonstrations • Facilitated the build and setup of system installations, conducting on-site installations as required• Planned and delivered engaging training sessions to all levels of the front line and management teams• Managed contract negotiations, acting as the Principal Sales consultant on large corporate account acquisitions• Led the installation of GuestCentrix at several critical properties across the globe• Conducted software testing against specification requests and troubleshooting network concerns as required• Performed system reviews relating to trust accounting to ensure compliance with regulatory requirements • Successfully increased the company’s market share in QLD and expanded its existing client base within Australia from 250 to 400+ clients Show less