Greg Davidson Email & Phone Number

Columbus, In, Us

Columbus, Indiana, United States

• Provide Sales Support that to Dealer body sales staffs, as well as any internal TMH Sales staff and various TMH departments for the Class I, II, III, IV, V and VI products. • Support the Toyota Special Design Requests (TSDRs) submitted to TMH from the dealer body and National Accounts. • Submit new TSDRs, listed in the inbox of the TMH Portal Customer Relationship Management (CRM) TSDR system, to the various Toyota Original Equipment Manufacturers’ (OEMs) Engineering… Show more • Provide Sales Support that to Dealer body sales staffs, as well as any internal TMH Sales staff and various TMH departments for the Class I, II, III, IV, V and VI products. • Support the Toyota Special Design Requests (TSDRs) submitted to TMH from the dealer body and National Accounts. • Submit new TSDRs, listed in the inbox of the TMH Portal Customer Relationship Management (CRM) TSDR system, to the various Toyota Original Equipment Manufacturers’ (OEMs) Engineering departments.• Enter Engineering responses back into the submitted TSDR requests in the TMH Portal CRM TSDR system.• Provide accurate and concise product sales information to Internal and Dealer sales staff for: o Product Featureso Optionso Specificationso Special Design Requestso Emissions informationo UL informationo Lithium Ion Battery information• Assist dealers with configuring trucks with specific application demands.• Create Knowledge Base articles for the Product Support Help Center. Successfully developed with Team, the Product Support Help Center to internal sales and dealer body sales staffs.• Assist dealers and internal staff with Sales Quote and TSDR option conflicts that can occur in the CRM Quoting system. Submitted a request to IT to have a Dealer TSDR Search Tool placed on the TMH Portal.• Alert and help Product Planning coordinate a resolution for missing or incorrect information in the FL manual, Price Book, Options Catalog, CRM Quoting/TSDR system.• Submit dealer requested PSI/Floor Load force rating - PSI (per square inch), to the various OEM Engineering groups. • Maintain an accurate record of each dealer assistance call using the customer support system (currently TechDirect/Zendesk). Per KPI measure, I answer 60% of Dealer inquiries and have a 99% Satisfaction rate.• Prepare and issue product information via dealer notifications, bulletins, or other communications as needed. Show less

Columbus, Indiana, United States

• Provide vision and leadership to the Toyota Service Parts call center operations to achieve high levels of service and respect among the Toyota Dealer Network. Manage operations within budget targets and participate in the annual budgeting process.• Establish, maintain, and implement improvements to call center work standards. • Function as the primary point of contact for the Toyota internal and external customers for issues and questions related to the call center parts operations… Show more • Provide vision and leadership to the Toyota Service Parts call center operations to achieve high levels of service and respect among the Toyota Dealer Network. Manage operations within budget targets and participate in the annual budgeting process.• Establish, maintain, and implement improvements to call center work standards. • Function as the primary point of contact for the Toyota internal and external customers for issues and questions related to the call center parts operations. • Oversee customer service development work.• Manage Associates utilizing Human Resources processes, including performance reviews and performance expectations, and work responsibilities. • Ensure call backlog is managed to eliminate aging and pending calls for parts technical and customer service-related topics. Proactively work with various Toyota departments for difficult time-consuming answers. Assure world-class customer support is provided to the Dealers• Review and analyze KPI's on a monthly basis. Suggest Kaizen activities as data warrants.• Manage Toyota Special Design Request EPC team within the Service Parts organization• Member of Raymond Parts Warehouse Jisyuken layout project. Show less

Columbus, In

(SUPERVISOR JANUARY 2012 – APRIL 2017 WITH 6 DIRECT REPORTS) Plan, purchase, and expedite OEM Service Parts for TIEM Parts Center to support the Toyota Material Handling Dealer network.• Forecast parts inventory level to fill customer orders while keeping inventory at a target level.• Ensure that TIEM Parts Center meets customer Fill Rate and Backorder measurements.• Review Service Parts Quality issues occurring from supplier deliveries and dealer returned parts. • Recover… Show more (SUPERVISOR JANUARY 2012 – APRIL 2017 WITH 6 DIRECT REPORTS) Plan, purchase, and expedite OEM Service Parts for TIEM Parts Center to support the Toyota Material Handling Dealer network.• Forecast parts inventory level to fill customer orders while keeping inventory at a target level.• Ensure that TIEM Parts Center meets customer Fill Rate and Backorder measurements.• Review Service Parts Quality issues occurring from supplier deliveries and dealer returned parts. • Recover credit from supplier part Quality issues.• Conduct supplier visits for Quality issues that require review of their processes and facilities.• Review Electronic Part Catalog errors and submit for error correction.• On-going searching for cost reduction and part localization – negotiate price reductions with current suppliers and search for new suppliers for cost reduction. Review Japan supplied parts for localization to potential local suppliers, for cost reduction.• Meet with current and potential suppliers for cost reduction and new business.• Submit Engineering Change Requests (ECRs) for parts meeting localization criteria.• Led Jisyuken project for improved Service Parts warehouse layout – receiving area Show less

Ensure worldwide Customer Support (Parts, Information, Training, Tools, and Infant Care) for Cummins Customers, OEM Distribution Channel is available at production start for new engine/product launches.Provide worldwide support for current product in the field via Rapid Problem Solving, Temporary Repair Practices and Campaigns; interface with Distribution Channel, OEMs and End Customers, Parts Distribution Warehouses and internal Customers especially Service Engineering.Work with… Show more Ensure worldwide Customer Support (Parts, Information, Training, Tools, and Infant Care) for Cummins Customers, OEM Distribution Channel is available at production start for new engine/product launches.Provide worldwide support for current product in the field via Rapid Problem Solving, Temporary Repair Practices and Campaigns; interface with Distribution Channel, OEMs and End Customers, Parts Distribution Warehouses and internal Customers especially Service Engineering.Work with PowerCare Marketing and ReCon to develop commercial strategies for product introduction and pricing.Manage inventory and material procurement to establish infrastructure for the Distribution Systems.Responsible for Engineering release review and establishing service structures.Develop Product stocking and forecasting projections.Develop Product expertise and ability to fully support all channels of Distribution activities and technical response requirements. Show less

Support Product Managers with New Product Inventory stocking at Parts Distribution warehouses and Distribution Channel.Interface with Distribution Channel Central Inventory Managers for stocking strategies.

Columbus, In

Responsible for Reviewing and Processing OEM Warranty claims from Daimler Chrysler, Komatsu, and Ford.Interface and negotiate any Warranty Correction factors and discrepancies with OEMs including Warranty Claim Recovery. Automated process for entering and reviewing Catalyst muffler warranty claims.Created process for reviewing and managing Power Unit warranty claims.