Worked with clients facing a variety of challenges to identify job targets and match their skill sets with the right job and employerSupported clients in their job searchProvided pre-employment support including resume/cover letter development, assistance in the application process and interview preparation for clientsAssessed potential employers to find opportunities that align with client skills, qualifications and goalsCoordinated placement details such as hours of work, wages and benefits between clients and employersActed as a representative to address attitudinal barriers and worked to remove stigmas attached to employment and people outside the traditional labour pool

Actively recruited employers and sought out job placement opportunities, including identifying and contacting new prospective employers in industries that clients had identified as areas of interestDeveloped and monitored training plans and agreements with clients and employerActed as a liaison between clients and employersConducted client case-management including needs and risk assessment, contracting, implementation and follow-up as it pertained to employment/vocational goals and other client needs

Delivered employability assessments, workshops and information sessions to clients in support of their employment goalsWorked with clients to facilitate groups around employability and job maintenance

Managed portfolio of job seekers by motivating their education and job search efforts, which included coaching through barrier removal, professional development, and ultimately job placementDeveloped and managed comprehensive working relationships with all stakeholders including customers, governmental agencies, employment partners, service providers, etcConducted escalating outreach to customers who failed to report to appointments and servicesIdentified and assisted with mitigating barriers to program participationRe-engaged clients by discussing the range of available services and the potential benefitsMaintained updated database and tracked clients engagement in services; accurately documented case management activities