INDUSTRY LEADER IN PET SERVICES AND RETAIL.

Specialists in providing services and solutions to every pet and pet parent. I now have 3 locations, Conroe, The Woodlands, and Montgomery Texas.

*Administered human resources functions, including recruiting, reviewing applications, interviewing, reference checks, pre-employment background checks, hiring, and training of all new employees. *Coordinated weekly schedules of all employees, operated within payroll budget, and processed daily and weekly reports. *Trained all employees on achieving superior customer service by actively determining customer’s needs, ensure customer service experience. *Promoted proper healthcare, appearance, and maintenance of companion animals, increased store’s quality score. *Increased sales by managing inventory, optimizing store layout and visual presentation. *Maximized store marketing and products by community involvement, including pet adoption, school visitations, and animal welfare events. *Accountable to total store P & L.

• Supervise the management personnel of 83 stores, ensuring all stores sustain high standards in customer service and visual presentation. • Exceeded sales by 13% and reduced shrink by over 8% year over year. • Created a bench to prepare partners for future opportunities. • Integrated with new store design and implementation of the Omni Channel Presence. • Recognized as “Top Performer” within peer group.

Managed total store by; analyzing daily production reports for sales, recruited, hired, trained, motivated associates, monitored sales floor activity; displayed merchandise and checed Ad Set, evaluate compliance audits, and assist mangers in development opportunities to help develope a sucession plan. * Increased sales 7.9% over last year* Petco Promoter and Top Box Scores increased to highest levels in 12 months in Stores History* Developed an environment to promote teamwork and increase productivity with a “we”, “us”, and “total store” mentality* Pals percent #1 in the district* Extra services #1 in the district* Had 7 partners promoted into leadsership roles within the Houston market.

Managed the daily operations of a 50 million dollar revenue generating store with over 250 employees. Prepare and present sales reports, create a teamwork environment, and clearly communicate expectations. Accountable for store Profit and Loss monthly statement, training of store management, holding employees accountable to all store standards and operating procedures while ensuring excellent customer service is provided.* Increased sales annually for the last 4 years through the Showtime Demo program. * #1 Ranked Demo Team in our Division* Coached partners daily to ensure store standards and customer satisfaction were met. * Reviewed weekly reports to help identify deficiencies. * Worked closely with overall management team to ensure budgetary goals were met or exceeded.

Oversee all sales and business development functions, including new rollouts, training store personnel on how to decrease shrink and increase sales. Provide cross-functional team training, coaching, and mentoring. Direct network of store managers located throughout Houston and the state of Louisiana. Implement and adjust various sales plans to increase revenue, ensure presentation and customer service meet or exceed expectation. • Responsible for 36 stores • Reduced shrink in overall market by 5.1% • Increased revenues by 7.8% • Conducted store visits including reviewing store operations, merchandising guidelines, animal care and shrink control. • Demonstrated leadership by embracing, executing, and delivering results on company driven programs and initiatives.

• Administered human resources functions, including recruiting, reviewing applications, interviewing, reference checks, pre-employment background checks, hiring, and training of all new employees. • Coordinated weekly schedules of all employees, operated within payroll budget, and processed daily and weekly reports. • Trained all employees on achieving superior customer service by actively determining customer’s needs, customer service ratings improved by 19% within six months of training. • Promoted proper healthcare, appearance, and maintenance of companion animals, increased store’s quality score. • Increased sales by managing inventory, optimizing store layout and visual presentation. • Maximized store marketing and products by community involvement, including pet adoption, school visitations, and animal welfare events.

Sales Manager, 2003 - 2003 • Directed sales staff and conducted applicable training to all employees. • Oversaw sales meetings, outlining company sales goals and daily training topics to enhance sales environment. • Performed store promotions throughout the community. Operations Manager, 2001 - 2003 • Administered hiring and training of all new employees, processed all human resources related issues, and daily reports. • Supervised daily sales and motivational meetings, customer satisfaction, and store’s daily operation.

• Optimized sales account growth, prepared bids, promoted company through various trade shows, and interacted with numerous financial and government agencies throughout the United States. • Received corporate award as “Top Salesperson” of the month.

Duties included sales, inventory control, purchasing, merchandising, as well as supervision of all sales staff. • Department sales exceeded goals by 15-20% • Ranked #1 sales person for the company • Developed new vendor relations to increase product selection