As the leader of a team of fraud risk professionals, I oversee efforts to prevent, detect, recover from, and resolve risks related to payment acceptance and payouts. My role is hands-on, involving the implementation of agile strategies to minimize fraud while maintaining an exceptional customer experience.

NBC Sports Next is fueled by its mission to make playing sports better, developing sports technology that delivers innovative solutions and immersive experiences for athletes, coaches, players and fans everywhere.As Manager of FinTech Support & Operations I'm responsible for managing the people and processes involved in our FinTech Platform's day to day support and operations. These people and processes range in responsibility from daily tier 2/3 FinTech support, to managing merchant disputes and fraud detection. This would also include implementing and auditing our KYC and onboarding policies. In this role I work closely with the FinTech Product/Platform teams, internal and external customers, as well as the finance team.

Responsible for implementing and installing GolfNow technologies in a way that best fits a facility’s needs. This includes suggesting alternative ways to increase rounds as well as enhancing customer satisfaction. While on site I train staff and management on the best practices of the software so that they can become self-reliant and build their business successfully.

• Provided golf lessons to both adults and children that involved all aspects of the game.• Assisted in organizing and running all events, such as club tournaments and corporate outing. This includes multiple meetings with customers and various phone calls.• Responsible for both opening and closing procedures, buying of products and merchandise, and counting of monies at end of day.• Assisted in member recruitment and retention programs.• In charge of updating and maintaining the clubs website and Facebook pages.

Responsible for maintaining and training staff, along with preparing schedulesfor the staff in my programs.• Run and organize all youth and adult sports programs. This includes preparingfield maintenance for outdoor sports.• In charge of securing program sponsors to fund events and programs.• Assist in program development, fundraising, member recruitment, and memberretention.• Accountable for updating and maintaining specific areas of the YMCA’s website.• Programs and Staff include:Youth Adventure Center, Babysitting, Family FunCenter,Youth Sports, and Adult Sports.

Responsible for both opening and closing the golf course and being a keyholder.• Accountable for counting money and processing end of day reports.• Schedule and organize tee times, golf outings and tournaments with customers.• Provide a positive experience for golfers as they pay their greens fees and begintheir round.• Offer guidance to golfers to improve their game.