Greg Djurovich Email & Phone Number

Australia

▪️Managed and supported a geographically dispersed team ▪️Prioritised and allocated work tasks, ensuring effective and efficient day-to-day operations▪️Liaised with stakeholders to assess factors that pose potential significant risk to the Agency and developed plans to mitigate their impact ▪️Coordinated Agency responses to enquiries received by members of parliament and prepared written briefs for Executives▪️Monitored and evaluated team member performance to identify and implement development opportunities

Melbourne, Australia

▪️Conducted customer surveying and assisted with data improvement and service enhancement activities▪️Manipulated, collated, and performed critical analysis of data▪️Produced high quality written reports of operational data and communicated findings to Executives for the creation of business improvements▪️Worked collaboratively and proactively with stakeholders to promote and facilitate innovation

Melbourne, Australia

▪️Provided high-level customer experience trend analysis to customer contact management▪️Developed, improved, and assessed the effectiveness of customer contact processes to ensure consistency, accuracy, and ongoing customer service improvement▪️Provided direction and analysis to working groups tasked with the ongoing review and improvement of quality assurance processes

Australia

▪️Provided support and assistance to Advisers for improving capability▪️Delivered feedback to Advisers in accordance with national standards by assessing customer interactions and information accuracy▪️Flagged significant knowledge gaps or performance issues for the purpose of improving quality service to customers▪️Reported and discussed individual and team quality trends with Team Leaders and Quality Coaches

Australia

▪️Advised the public of their rights and obligations under the Fair Work Act 2009 (Cth), modern awards and enterprise agreements▪️Answered and resolved incoming phone and written enquiries in high-volume environment▪️Researched, analysed, and interpreted complex information and provided advice in response to customer and Adviser questions on all aspects of workplace relations legislation

Melbourne, Australia

▪️Resolved incoming phone enquiries in high volume environment▪️Researched, analysed and interpreted complex information and provided accurate information and advice in response to customer and Adviser questions on all aspects of workplace relations

Bachelor'S Degree, Human Resources Management/Marketing, Distinction Average

Activities and Societies: 2008 Recipient of Certificate of Academic Excellence

Certificate Iv In Government Workplace Relations