Provides leadership in development, implementation, and oversight of system-wide/regional standards, programs, and/or systems in order to achieve desired and integrated strategic business initiatives, objectives, and outcomes including, but not limited to, growth, accountability, and patient care. Develops and executes the strategic vision for the department in alignment with organizational goals and industry best practices. Provide executive-level guidance and leadership in implementing cutting-edge technologies to enhance healthcare services.

Led service operations for the East Zone of Region Americas overseeing a team of 80 including 4 senior managers, and 76 field service engineers.• Deployed new policies and procedures to improve operational practices and ensure the utilization of lean, efficient processes across service territory. • Boosted profitability and financial results through service recovery.• Revamped the focus of the flagship product service business, implementing a customer-driven approach to elevate the transparency of operations, visibility of results, and improve performance and delivery of services.

Leveraged extensive in-house and third-party asset management experience to create operational practices that achieved service delivery goals and supported customer devices through multivendor service operations. Executed practices that heightened the adherence to regulatory standards and increased profitability.• Developed and deployed strategies that drove revenue improvement and profitability growth.• Streamlined processes creating a centralized support and operational infrastructure.• Negotiated complex contracts and agreements.

Led a team of over 100 including 2 directors, 5 senior managers, 6 regional managers, 4 contract managers and 97 service engineers providing comprehensive clinical asset management services to all senior affiliates, clinics, homecare, and other health partners through a system governed single operating unit. • Revamped reporting structures from a region-based approach to a system strategy, eliminating silos, enabling improved cost reduction strategies, and establishing cross-functional collaboration to exceed customer expectations.• Defined and developed KPIs, fostering a performance-driven culture, and implementing aggressive goals and targets for expense reduction, staffing, field service, and maintenance compliance.• Reduced expenses for clinical engineering services across System.

Managed the planning, direction, and operations of the Clinical Engineering program for UnityPoint Health affiliate in Des Moines, Iowa (4 Hospital System). Developed and deployed strategies to support service delivery and operations growth for the customer and Aramark. Oversaw a team of 30+ including 1 manager, 2 supervisors and 27 service engineers.

Managed the development and execution of costing strategies, vendor cost analysis, sales strategy assistance and service delivery plans for existing and new business development. Responsible for ensuring operational and financial effectiveness of contracting performance to ensure all goals for revenue and margin were met.• Negotiated complex contracts and agreements, capitalizing on opportunities to secure discounts, entitlements, and rebates through master agreements.• Defined and developed internal metrics for training and specialty services to reduce costs across the services business.• Monitored vendor performance, compliance, and provided reporting during regulatory inspections.• Fiscal responsibility for annual third-party budget.