Greg Dowling Email & Phone Number

Key Responsibilities:• The day to day management of the whole business ordering process, financials and staffing, this includes the following:• Merchandising product • The ongoing management, training and development of 8 key staff members.• Wages, ensuring this is inline with Retail Award.• Ordering stock• Determining pricing of goods and placement of goods• Trained Staff in Customer Service and Up-selling of goods.• Maintained and complied with all relevant OH&S procedures.• Identified and measured sales of individual product lines, which assisted in the ordering process. • Maintained and audited all relevant food safety regulations and completed food safety supervisor certificate. • Total management of all financial forecasts and budgets for the company, including:• Bookkeeping:- Entering all transactions and financials into QuickBooks and reconciling these. This resulted in reduced accounting fees and the ability to run profit and loss reports at any time to measure sales campaigns profit margins.• Daily reconciling and banking.• Marketing and business development.• The set-up of a strategic business plan detailing marketing, financing and business growth opportunities for the future of the company.• Negotiated with key suppliers to buy goods at a substantial discount.• Created marketing campaigns to increase the sales of products. For example: Developed discount schemes and reward systems for customer purchases that exceeded a certain dollar transaction amount.• Developed key skills in merchandising by working with experts from Myers and David Jones.• Creating and developing new ways to reach out to the local community groups, businesses and sporting groups.• Relationships with customers, suppliers and staff.• Promoted, encouraged and rewarded the submission of ideas from staff to make the business more efficient. • Developed and maintained long-term relations

Melbourne, Australia

Key Responsibilities:• Managed technical interface with external outsourced service providers, ensuring that specific service level agreements were met and/or exceeded for our key internal customers. • Co-ordinated internal and external engineers, suppliers, sales managers and customers during all phases of a project.• Managed and supported application problems across different IT platforms and teams such as UNIX & SAP.• Key technical support person for the installation, monitoring and problem solving of critical new warehousing applications (Marc, Colby, Amtrix) running in a UNIX environment, interfacing with SAP and Oracle database.• Provided key inputs into application support and staff training budgets which included the month to date reporting of budget usage costs against annual forecasts.• Coached new inexperienced staff and led them through the various development stages to acquaint them with the company culture, internal processes and support procedures. • Led and supported brainstorming sessions with the midrange development and support team to improve internal and external processes. • Key technical support person for cheque, invoice, statements and reconciliations, transferred from various SAP strategic business units to banker JP Morgan Chase and supplier Leigh Mardon via UNIX and Connect Direct. • Key technical support person for helpdesk, asset management and service order management applications within Remedy, running in a UNIX, Oracle environment.• Key technical support and project manager for Telemetry Installations at Australian and South East Asian Mining sites

Melbourne, Australia

Key Responsibilities:• Managed and supported over 10 voice processing IVR systems carrying in excess of 20 million messages annually worldwide. • Co-ordinated internal and external PABX support personnel within Australia and overseas to resolve communication issues.• Managed, measured, improved and supervised technical interface with external outsourced service providers, ensuring that specific service level agreements were met and/or exceeded for our key internal customers. Key Achievements:• Wrote information articles for non IT business customers which were published in the IT monthly customer bulletin.• Developed new processes and technical systems to meet company needs, one of which was to include new call flows to specific strategic business units which resulted in improved internal and external communications.• Designed and presented a voicemail training course to senior managers and staff to improve quality of voice communications. Developed, in conjunction with IT team leaders, a business marketing plan to communicate to the various strategic business units the services and support that IT Shared Services could provide to them. • Designed and established the central help desk for all voice, data and application problems using IVR, ACD and PABX technology.Key Member of IT OH&S Team and Social Committee. Supporting Over 500 IT ProfessionalsReceived a number of awards for OH&S safety design ideas which were implemented across all Orica IT sites.Innovation Idea for new business within Orica. Designed and presented to Orica Chemicals Division General Manager and Senior Managers. Using ITS, Telemetry and existing chemical manufactured by Orica.Idea had worldwide market opportunity with strong revenue potential.Designed and Won competition for new ITS logo design for Orica IT Shared Services.Volunteered as Second Level First Aid Officer and Fire Warden for Orica ITS Shared Services.

Australia

Education record

Education Conducted over 20 year period conducted by the following Vendors Conducted by Vendor education specialists IBM- In-house.

Advanced Diploma Business Marketing, Marketing, Sales, Sales Management, High Distinctions In Above