Greg Dowling Email & Phone Number

• Key Responsibilities:
• The day to day management of the whole business ordering process, financials and staffing, this includes the following:
• Merchandising product
• The ongoing management, training and development of 8 key staff members.
• Wages, ensuring this is inline with Retail Award.
• Ordering stock

Melbourne, Australia

• Key Responsibilities:
• Managed technical interface with external outsourced service providers, ensuring that specific service level agreements were met and/or exceeded for our key internal customers.
• Co-ordinated internal and external engineers, suppliers, sales managers and customers during all phases of a project.
• Managed and supported application problems across different IT platforms and teams such as UNIX & SAP.
• Key technical support person for the installation, monitoring and problem solving of critical new warehousing applications (Marc, Colby, Amtrix) running in a UNIX environment, interfacing with SAP and Oracle database.
• Provided key inputs into application support and staff training budgets which included the month to date reporting of budget usage costs against annual forecasts.

Melbourne, Australia

• Key Responsibilities:
• Managed and supported over 10 voice processing IVR systems carrying in excess of 20 million messages annually worldwide.
• Co-ordinated internal and external PABX support personnel within Australia and overseas to resolve communication issues.
• Managed, measured, improved and supervised technical interface with external outsourced service providers, ensuring that specific service level agreements were met and/or exceeded for our key internal customers. Key.
• Wrote information articles for non IT business customers which were published in the IT monthly customer bulletin.
• Developed new processes and technical systems to meet company needs, one of which was to include new call flows to specific strategic business units which resulted in improved internal and external communications.

Australia

Education record

Education Conducted over 20 year period conducted by the following Vendors Conducted by Vendor education specialists IBM- In-house.

Advanced Diploma Business Marketing, Marketing, Sales, Sales Management, High Distinctions In Above