Greg Draper Email & Phone Number

• Drive system innovations to properly scale operations in support of high-quality customer experiences at GoDaddy• Collaborate with the Care/Services SLT to ensure proper prioritization of backlog and relay important insights to executive leadership• Shape vision of projects and tasks for the multi-geo SaaS Platform System Engineering team & related fulfillment teams• Build tools and custom integrations to level up our customer interactions• Team hiring, performance coaching, ongoing career/skill development, and general expertise in services with an environment built on trust• Establish feedback loops from customer experiences & fulfillment teams through Engineering, vendor partners, and other teams to improve tools & infrastructure• Lead continuous improvement of the SaaS Platform processes (intake, build, launch, maintenance, integration) to increase velocity while reducing waste and human error• Manage the global workflow platform integration across the organization, driving consistent and reliable best practices that improve the customer experience• Create roadmaps and information-sharing resources relevant to our stakeholders and partners• Build strong relationships within GoDaddy as well as across the industry and influence improvement

Austin, Texas

The main cog of DevOps for GoDaddy Global Services and Tech Lead on a team of Systems Analysts.• Design technological strategies and develop/implement supporting tools and processes that enable GoDaddy to launch new product/service offerings at scale• Propose/test hypotheses while constantly looking for new and creative ways to enhance current systems and processes, making the right decisions between policy, process, and/or tool changes• Develop/Manage an intake process to triage and fix system issues as they occur and to prioritize and implement system enhancements based on stakeholder and team alignment• Work closely with the engineering teams to monitor and continuously improve operational and core system integration points and triggers• Represent the fulfillment teams and external customers as a single point of contact and project manager for critical company initiatives as needed• Present actionable findings and recommendations to stakeholders, partner with product, engineering, operations stakeholders, and trainers to implement projects and measure results.• Comfortably and thoroughly present technical concepts to audiences with varying technical expertise.• Provide ad hoc assistance to internal technical teams by sharing product knowledge, researching and answering questions, updating internal documentation, building demos, assisting with technology proofs of concept, and more

Austin, Texas Area

The main cog of DevOps at Main Street Hub.• Design technology strategies and develop/implement supporting tools and processes that enable Main Street Hub to launch new product offerings at scale.....similar responsibilities to the level IV (listed above), with level IV fulfilling the team Tech Lead role and general infrastructure guidance and level III focusing on leading individual projects

Austin, Texas Area

• Improve content engagement: Proactively identify trends, analyze potential root causes, and propose recommended changes – both in aggregate and platform by platform• Improve content efficiency: Lead the charge on opportunities to produce compelling content more efficiently, while not crushing our storytelling skill• Launch new platforms: Social media is constantly evolving, and so are we, which means testing and evaluating new platforms• Explore content automation and AI: Partner with our data scientists to approach content as a science • Structure and measure tests: Partner with our Content Excellence team to identify key questions and hypotheses• Manage performance reports: Identify KPIs and build reports to increase individual and team performance

Austin, Texas Area

• Streamline business processes to promote efficiencies and integrate technology• Analyze financial statements and projections with CFA program knowledge to formulate strategies moving through this early growth phase• Promote the business through industry channels and other grass-root approaches

Greater New York City Area

• Monitor and trade $814 million of tax exempt bonds and evaluate new municipal credits• Recommend municipal fixed income investment grade credits• Create custom reports for more efficient data analysis and credit surveillance• Manage individuals running the day to day fixed income reports

Greater New York City Area

• Developed entire trading and reporting process with triggers to facilitate daily trading• Generated portfolio analytics on all fixed income assets under management• Managed risk on all portfolios (zero trade errors)• Supported traders with day to day analysis, custom reporting, and trading

Stamford, Ct

• Led a Client Service Specialist team and trained new CSS on our clients

Stamford, Ct

• Responsible for $1 million in annual revenue• Revitalized key relationships during the turmoil of 2009 and re-established strong rapport• Trained colleagues on proprietary software

Greater New York City Area And Stamford, Ct

• On-boarded family and multi-family office clients into proprietary software providing scrupulous aggregated data reporting and wealth reconciliation• Interim team leader during the transition of an office move to Stamford and trained five new members• Dedicated member of the Wells Fargo alliance

Wilmington, De

• All aspects of branch banking including account openings and maintenance, teller duties, loan applications/disbursements, and vault supervision. Trained in sales, loans, telephone customer service, and managerial operations

King Of Prussia, Pa

Established rapport with prospective clients, weekly role-play meetings on sellingtechniques and team-building, exposure to entire business operations with an orientation to every division ------extended the market back into North Dakota

Bachelor Of Science (B.S.), Marketing, Management Information Systems, Sociology

Sociology

Summer Program