Greg Duffield

Greg Duffield Email and Phone Number

SVP; Strategic Transformation Executive at Bank of America @ Bank of America
charlotte, north carolina, united states
Greg Duffield's Location
San Diego, California, United States, United States
Greg Duffield's Contact Details

Greg Duffield personal email

n/a
About Greg Duffield

Greg Duffield is a SVP; Strategic Transformation Executive at Bank of America at Bank of America. He possess expertise in banking.

Greg Duffield's Current Company Details
Bank of America

Bank Of America

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SVP; Strategic Transformation Executive at Bank of America
charlotte, north carolina, united states
Website:
bankofamerica.com
Employees:
250057
Greg Duffield Work Experience Details
  • Bank Of America
    Strategic Transformation Executive
    Bank Of America Oct 2024 - Present
    Responsible for transforming & modernizing fulfillment operations with focus on loss reduction, resource & technology optimization and improve E2E processes & client experience. Development & implementation of 5 year strategic plan while capitalizing on short term opportunities.
    View
  • Bank Of America
    Retail & Preferred Client Services Executive
    Bank Of America May 2022 - Oct 2024
    United States
    Responsible for delivering an integrated client experience across products, channel and servicing while focusing on employee engagement, managing cost and risk by leading ~2800 teammates in 13 contact center sites across full US geography. Owns strategies to transform the contact center business, differentiate the client & employee experience while improving operational performance. Delivers top notch performance in all KPIs.
    View
  • Bank
    Call Center Transformation & Strategic Initiatives Leader
    Bank Sep 2020 - Jun 2022
    Responsible for transformation and strategic initiatives for Retail, Preferred & Digital Servicing contact centers. Created innovative programs & initiatives to enhance client treatment, deliver a branded experience, reduce contacts and create culture of digital advocacy. Owned process design for all change initiatives impacting the contact center influencing ~8500 agents servicing over 60 MM clients annually.
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  • Bank Of America
    Site Segment Executive
    Bank Of America Mar 2014 - Sep 2020
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  • Bank Of America
    Consumer Bank Market Leader
    Bank Of America May 1994 - Mar 2014
    View

Greg Duffield Skills

Banking

Frequently Asked Questions about Greg Duffield

What company does Greg Duffield work for?

Greg Duffield works for Bank Of America

What is Greg Duffield's role at the current company?

Greg Duffield's current role is SVP; Strategic Transformation Executive at Bank of America.

What is Greg Duffield's email address?

Greg Duffield's email address is gr****@****ica.com

What skills is Greg Duffield known for?

Greg Duffield has skills like Banking.

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