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Greg Eames Email & Phone Number
Service Desk Analyst
at
Department of Education & Training, Victoria
1 work email found
@education.vic.gov.au
3 phones found area 143, 135, and 180
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Desk Analyst
Location
Ballarat, Victoria, Australia
Who is Greg Eames? Overview
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Quick answer
Greg Eames is listed as Service Desk Analyst at Department of Education & Training, Victoria, based in Ballarat, Victoria, Australia. AeroLeads shows a work email signal at education.vic.gov.au, phone signal with area code 143, 135, 180, and a matched LinkedIn profile for Greg Eames.
Greg Eames previously worked as Assets, Software Licencing & EUC Coordinator at Federation University Australia and Asset and Procurement Coordinator at Federation University Australia. Greg Eames holds Graduate Certificate In Information Technology, Information Technology, High Distinction All Units from Deakin University.
Company email context
Email format at Department of Education & Training, Victoria
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{first}.{last}@education.vic.gov.au
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Profile bio
About Greg Eames
An Information Technology professional with more than 24 years experience in the Higher Education and TAFE Sector, ranging from desktop support (hardware and software), server support, audio visual, classroom technologies, unified communications, video conferencing, networking, procurement, project management, system design and software licensing.Has a strong customer focus and understanding of business needs, and provides exceptional service with every customer interaction.
Listed skills include System Administration, Team Leadership, Itil, Change Management, and 25 others.
Current workplace
Greg Eames's current company
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Department Of Education & Training, Victoria
AeroLeads page
10 roles
Greg Eames work experience
A career timeline built from the work history available for this profile.
Service Desk Analyst
Current
Apr 2021 - Present
Assets, Software Licencing & Euc Coordinator
- Establish and maintain standards for the University personal computing SOE.
- Creation and maintenance of a definitive software library for the University.
- Plan, monitor and record software licenses.
- Maintain the Universities software license servers.
- Control the University IT Attractive Item Register on behalf of the University for ITS.
- Maintain the University Asset Register for ITS.
Feb 2019 - Dec 2020
Asset And Procurement Coordinator
- Monitor Centralised Purchasing stock levels and allocate stock to staff and students as per requests.
- Creation and maintenance of a definitive software library for the University.
- Maintain the Universities software license servers.
- Maintain close professional relationship with University hardware and software vendors.
- Prepare tender documentation and conduct tender shortlisting and evaluation.
- Process IT related purchasing.
Jul 2015 - Feb 2019
Team Leader Client Technology
- Lead and supervise the Client Technology Team supporting Video and voice services, AV installations and classroom technology maintenance.
- Manage workloads and priorities of staff.
- Ensure training needs of staff are met.
- Handle conflict within the team and utilise University procedure to assist in resolving conflict.
- Provide statistical reporting on the Client Technology Team.
- Creation and maintenance of a definitive software library for the University.
Jan 2014 - Jul 2015
Team Leader Client Technology
- Lead and supervise the Client Technology Team supporting Video and voice services, AV installations and classroom technology maintenance.
- Manage workloads and priorities of staff.
- Ensure training needs of staff are met.
- Handle conflict within the team and utilise University procedure to assist in resolving conflict.
- Provide statistical reporting on the Client Technology Team.
- Creation and maintenance of a definitive software library for the University.
Feb 2012 - Dec 2013
Team Leader Desktop Support
- Lead and supervise the Desktop Support Team.
- Manage workloads and priorities of staff.
- Ensure training needs of staff are met.
- Handle conflict within the team and utilise University procedure to assist in resolving conflict.
- Provide statistical reporting on the Desktop Support Team.
- Plan and conduct the replacement of desktop technologies on a rolling replacement schedule.
Mar 2007 - Dec 2012
Desktop Support Coordinator
- Lead and supervise the ICT Desktop Support Team.
- Manage workloads and priorities of staff.
- Ensure training needs of staff are met.
- Handle conflict within the team and utilise University procedure to assist in resolving conflict.
- Provide statistical reporting on the Desktop Support Team.
- Plan and conduct the replacement of desktop technologies on a rolling replacement schedule.
Jul 2006 - Mar 2007
Desktop Support Officer
- Installation of new hardware (desktop, server and network) and software at all campuses.
- Provide training to users on operation of desktop hardware and software.
- Creation of documentation and procedures for end users.
- Provide Tier 1 phone support to users via institute helpline to diagnose and resolve problems.
- Use exceptional problem-solving skills to provide onsite Tier 2 support to users to diagnose and resolve hardware, software, and network related problems.
- Provide advice and guidance to users on IT purchases.
Feb 1998 - Jul 2006
Information Technology Support Officer
- Installation of new hardware (desktop, server and network) and software.
- Provide training to users on operation of desktop hardware and software.
- Creation of documentation and procedures for end users.
- Perform regular system backups of the institutes file servers.
- Configure and commission new file servers as required.
- Create and maintain student computer lab software image.
Feb 1997 - Feb 1998
8 education records
Greg Eames education
Graduate Certificate In Information Technology, Information Technology, High Distinction All Units
Diploma Project Management, Information Technology
Certificate Iii Business
Certificate Iv Information Technology (Technical & User Support), Information Technology
Education record
Sebastopol Secondary College
Education record
Mount Pleasant Primary School
FAQ
Frequently asked questions about Greg Eames
Quick answers generated from the profile data available on this page.
What company does Greg Eames work for?
Greg Eames works for Department of Education & Training, Victoria.
What is Greg Eames's role at Department of Education & Training, Victoria?
Greg Eames is listed as Service Desk Analyst at Department of Education & Training, Victoria.
What is Greg Eames's email address?
AeroLeads has found 1 work email signal at @education.vic.gov.au for Greg Eames at Department of Education & Training, Victoria.
What is Greg Eames's phone number?
AeroLeads has found 3 phone signal(s) with area code 143, 135, 180 for Greg Eames at Department of Education & Training, Victoria.
Where is Greg Eames based?
Greg Eames is based in Ballarat, Victoria, Australia while working with Department of Education & Training, Victoria.
What companies has Greg Eames worked for?
Greg Eames has worked for Department Of Education & Training, Victoria and Federation University Australia.
How can I contact Greg Eames?
You can use AeroLeads to view verified contact signals for Greg Eames at Department of Education & Training, Victoria, including work email, phone, and LinkedIn data when available.
What schools did Greg Eames attend?
Greg Eames holds Graduate Certificate In Information Technology, Information Technology, High Distinction All Units from Deakin University.
What skills is Greg Eames known for?
Greg Eames is listed with skills including System Administration, Team Leadership, Itil, Change Management, Technical Support, It Service Management, Project Management, and Higher Education.
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