Facility Management-Project Coordinator-It Support
Calgary, Alberta, Canada
Aspen Properties: Project Coordinated IT Support and Network and Audio/Video (A/V) Design for Sun Life Plaza’s renovation and rebrand to the Ampersand, 2018 - 2022Oversaw 2 internal business units (conference centre and tenant lounge); contributions included budget and financial plan management/ reporting, recruitment and performance management, scheduling (in accordance with client requirements), addressing issues, and acting as a primary point of contact liaising between all stakeholders and communicating changes and deliverables• Researched and provided recommendations for A/V, suppliers, and installation expectations, and subsequently led the installation and programming of technology into frequently used, newly renovated areas; collaborated with internal contractors (AV, electrical) to identify optimal placement of A/V and network hardware• Conducted an audit of existing services (desktops, laptops, printers, A/V, and network hardware); effective repair and re-purposing of ~70% of existing equipment resulted in a savings of ~$100K• Led ongoing preventative maintenance efforts reimplementing new A/V and network hardware in accordance with new technology and client requirements• Developed excellent relationships with key stakeholders and recognized for accurately identifying IT needs, effectively liaising with the on-site customer/ remote end-user, and implementing timely solutions• Provided Level 1 & Level 2 support for a high volume of queries/ day (WIFI connectivity, video conferencing, etc.); ensured requests were assessed and resolved based on urgency and impact of the problem• Supported ongoing maintenance of technology and timely troubleshooting/ repairs, which directly supported Plaza being a highly utilized corporate space, largely due to the facility’s consistency in technology performance (network connectivity to end user)