Greg Estey

Greg Estey Email and Phone Number

Customer Support Specialist @ Hushmail
vancouver, british columbia, canada
Greg Estey's Location
Mazerolle Settlement, New Brunswick, Canada, Canada
Greg Estey's Contact Details

Greg Estey personal email

n/a

Greg Estey phone numbers

About Greg Estey

Greg Estey is a Customer Support Specialist at Hushmail. He possess expertise in dependable team player, critical thinking, troubleshooting, customer service, communication and 22 more skills. He is proficient in English.

Greg Estey's Current Company Details
Hushmail

Hushmail

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Customer Support Specialist
vancouver, british columbia, canada
Website:
hushmail.com
Employees:
247
Greg Estey Work Experience Details
  • Hushmail
    Customer Support Specialist
    Hushmail Sep 2021 - Present
    Fredericton, New Brunswick, Canada
    I work as a front end support specialist helping customers with any issues that they may have with their Hushmail accounts.
    View
  • Lifesize
    Telstrat Tier 1 Support
    Lifesize Aug 2018 - Sep 2021
    Fredericton, Nb
    As Level 1, I am responsible for troubleshooting initial cases that come in for the Telstrat call recording software, either by answering live calls or by grabbing new cases as they come in. Issues range from simple questions about the software, all the way up to down systems (i.e. not recording). My job is to review the configuration and attempt to resolve the issue myself and in cases where I am not able to do so, I escalate to our Level 2 group.
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  • Innovatia
    Backbone Engineer
    Innovatia Apr 2014 - Aug 2018
    Fredericton
    I was a backbone engineer working on Avaya phone systems. I specifically worked with the Workforce Optimization (WFO) side of things and would be responsible for troubleshooting anything from Call recording to Quality monitoring issues.
    View
  • Xplornet Communications Inc.
    Internal Support
    Xplornet Communications Inc. Nov 2009 - Apr 2014
    Responsible for taking phone calls from internal agents who have questions about their job. This could include a range of everything from simple billing questions to technical support. I also take calls from external customers that can be escalated from the internal agents. These calls are handled as a supervisor and it is my job to attempt to deescalate the situation that caused them to be escalated in the first place.
  • Mccain Foods
    Help Desk Technician
    Mccain Foods Nov 2005 - Nov 2009
    I was responsible for taking calls from other McCain Foods employees who had computer related problems that needed to be fixed. Once I got the call I would attempt to fix the problem by either walking the person through doing what needed to be done, remote controlling the computer using software and fixing the issue myself, sending a ticket to a local technician to repair, or having them ship their system directly to myself to repair once I received it. Repairs could range from simply removing a virus or malware to a complete system reload.
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  • Thomas Equipment Ltd.
    Computer Technician
    Thomas Equipment Ltd. Nov 2000 - Nov 2004
    Centerville, Nb
    I was responsible for taking calls from employees within the company who were having issues with their computer. I would then either help them fix their issue over the phone or, if it was not a simple fix, go to them to fix their issue. Most issues in these situations could range from simply unlocking accounts and resetting passwords to complete system reloads.

Greg Estey Skills

Dependable Team Player Critical Thinking Troubleshooting Customer Service Communication Teamwork Telecommunications Technical Support Voip Windows Microsoft Office Creative Problem Solving Problem Management Self Esteem Self Driven Self Confidence Learning Quickly Quick Thinker Problem Solving Social Skills Cisco Technologies Servers Networking Computer Hardware Network Administration Internet Protocol Suite Cisco Systems Products

Greg Estey Education Details

  • Hartland High School
    Hartland High School
    High School Diploma

Frequently Asked Questions about Greg Estey

What company does Greg Estey work for?

Greg Estey works for Hushmail

What is Greg Estey's role at the current company?

Greg Estey's current role is Customer Support Specialist.

What is Greg Estey's email address?

Greg Estey's email address is gr****@****tia.net

What is Greg Estey's direct phone number?

Greg Estey's direct phone number is +180041*****

What schools did Greg Estey attend?

Greg Estey attended Hartland High School.

What are some of Greg Estey's interests?

Greg Estey has interest in Science And Technology.

What skills is Greg Estey known for?

Greg Estey has skills like Dependable Team Player, Critical Thinking, Troubleshooting, Customer Service, Communication, Teamwork, Telecommunications, Technical Support, Voip, Windows, Microsoft Office, Creative Problem Solving.

Who are Greg Estey's colleagues?

Greg Estey's colleagues are Samer Naanoue, Yana Pertels, John Wilkes, Albert Abrams, Scott Fuller, Melissa Blusco, James Hush.

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