I help clients to leverage operational excellence and design thinking methods to deliver greater value for customers. I have extensive experience in consultancy and business transformation leadership in telecommunications, media, banking, higher education, mining services, mineral processing, logistics and industrial and automative warehousing & distribution. My specialist skills include:• Complex change and transformation leadership• Strategy planning & execution• Global cross-functional team leadership• Project planning and governance• Target Operating Model design• Operational performance improvement• Business process design• Business process improvement• Lean Six Sigma leadership as a certified Master Black BeltExamples of my work:• Helped a major telco to kick-start it’s Global Business Services Innovation organisation through a series of agile, data-driven process re-engineering projects.• Helped Australia’s broadband network wholesaler to build process excellence capability for it's commercial assurance operations organisation. • Improved performance of a university grading process from 80% of final grades published in 21 days to 99.9% of grades published in 8 days.• Hands on problem solving using novel network modelling methods to help a Caterpillar dealer decide where to locate it’s branch network stores to better serve it’s customers.• Major project delivery – Managed design, construction, fit out, staffing and start up of a greenfield 55,000m2, $100M parts distribution facility in Queensland.• As a 6 Sigma Master Black Belt - Led Cat Logistics Asia Pacific region strategy and project integration; Teaching and coaching black belts and project sponsors, launching 40-50 new projects per year, with combined certified enterprise benefits of $16.5MContact me to find out more about how I bring new ways of thinking about innovation and operational excellence to help organisations deliver real operational improvements.