Greg Fayerman
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Greg Fayerman Email & Phone Number

CTI Engineer Team Lead at Servitel Communications at Spark New Zealand
Location: New Zealand, New Zealand, New Zealand 12 work roles 2 schools
1 work email found @servitel.com.au LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email g****@servitel.com.au
LinkedIn Profile matched
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Current company
Spark New Zealand
Role
CTI Engineer Team Lead at Servitel Communications
Location
New Zealand, New Zealand, New Zealand
Company size
4448 employees

Who is Greg Fayerman? Overview

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Quick answer

Greg Fayerman is listed as CTI Engineer Team Lead at Servitel Communications at Spark New Zealand, a company with 4448 employees, based in New Zealand, New Zealand, New Zealand. AeroLeads shows a work email signal at servitel.com.au and a matched LinkedIn profile for Greg Fayerman.

Greg Fayerman previously worked as CTI Engineer Team Lead at Servitel Communications and Customer Capability Enablement at Spark New Zealand. Greg Fayerman holds Bursary Level Calculus, Statistics, Physics, Chemistry, Biology, English from Palmerston North Boys High School.

Company email context

Email format at Spark New Zealand

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{first}.{last}@servitel.com.au
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Profile bio

About Greg Fayerman

I am an experienced IT professional with a wide range of skills, including strong product knowledge, process mapping, designing improvements, and delivering of solutions.I have significant telecommunication industry experience with a focus on contact centre and self-service technologies. • Experienced in Contact Centre solutions with over 20 years of experience. • Expertise in developing and delivering optimal customer experience solutions. • Outstanding analytical skills and ability to understand problems, and thus able to work through to resolution.• Excellent communication skills with ability to adapt and customise to the target audience.• Strong knowledge and understanding of Genesys platforms, including obtaining Genesys Certified Professional 8 status in ‘System Consultant, Inbound Voice’.Key Skills include:• Interactive Voice Response (IVR) design, optimisation and management including Tone and Automated Speech Recognition (ASR).• Customer service self-service design, development and delivery.• Ability to create solutions from evidence based data analysis. • Ability to absorb technical information with understanding.• Holistic and creative thinking allowing outside of the box problem/solution resolution.• Strong knowledge and understanding of Genesys platform including Voice, E-Services, and work flow.• Communicate intuitively with a wide range of audiences - from leadership and key stake holders, to technical teams, external customers and vendors.

Listed skills include Ivr, Genesys, Technical Support, Telecommunications, and 15 others.

Current workplace

Greg Fayerman's current company

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Spark New Zealand
Spark New Zealand
CTI Engineer Team Lead at Servitel Communications
auckland, auckland, new zealand
Website
sparknz.co.nz
Employees
4448
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Company profile
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12 roles

Greg Fayerman work experience

A career timeline built from the work history available for this profile.

Cti Engineer Team Lead

Current
Servitel Communications

Palmerston North, New Zealand

CTI Engineer Team LeadSpecializing in - Mitel Cloud based Telephony and Contact Centers - FortiNet and Networking Firewalls - Wifi and Data services.

Nov 2017 - Present

Customer Capability Enablement

Current
Spark New Zealand
  • Management of voice and non-voice interactions, including Genesys Voice / Chat / email, Cisco Network Intelligent Call Management, cradle to grave traffic delivery.
  • Maintaining and developing Inbound and outbound interactions platforms (voice and non-voice) for 2400 front and back office agents handling ~120,000 calls, ~20,000 emails, and 10,000 chats per month.
  • Integration with leading contact centre CRMs such as RightNow, SAP, and Siebel
Aug 2016 - Present

Customer Interface Designer

Spark New Zealand
  • Interactive Voice Response (IVR) design, optimisation and management including Tone and Automated Speech Recognition (ASR).
  • In-depth data analysis of customer interactions and behaviours, in order to 'tune' the Speech Recognition AI.
  • Designed and maintained many self-service applications and portals focusing on removing costs from the contact centre whilst increasing customer satisfaction of over 1,000,000 transactions a month.
Apr 2013 - Aug 2016

Technology Implementation And Solutions Architect

Telecom Corporation Of New Zealand Limited
  • Management of voice and non-voice interactions though traditional and cutting edge technology. (PABX, ACD Queue, Multi Site ‘Skill Routing’, Intelligent Network, RightNow etc.)
  • Integration with leading contact centre CRMs such as RightNow, SAP, and Siebel
  • Interactive Voice Response (IVR) and Automated Speech Recognition (ASR) Management.
  • Real-Time and Historic reporting on Contact Centre KPIs
  • Genesys Certified Professional 8 status in ‘System Consultant, Inbound Voice’
  • ITIL Foundations Examination
Aug 2011 - Mar 2013

Ivr Implementation & Solutions Specialist

Telecom Corporation Of New Zealand Limited
  • Identify, influence, design and implement opportunities for Voice Self Service/IVR with particular focus on delivering an optimal customer experience and driving business value.
  • Expanded the Genesys suite to all Spark Contact Centres, encompassing all branches of the business.
Jul 2008 - Jul 2011

Senior Self Service Analyst

Telecom Corporation Of New Zealand Limited
  • Supported and influenced the successful delivery of the Genesys CTI into Telecom Contact CentresIntroduced High Availabilty of IVR / Genesys platforms for all IVR and 0800 traffic.
  • Captured and managed all Voice Self Service/IVR business rules and requirements. Was the technical liaison point for changes to the environment.
Jan 2005 - Jul 2008

Automated Call Management Analyst

Telecom Corporation Of New Zealand Limited
  • Designed and delivered optimal customer experience through Telecom's Contact Centres.
  • Produced clear and fully detailed specifications for changes to the IVR’s
  • Aided business unit idea/creation flow with IVR best practice principles.
  • Promoted IVR self service and queue technology as the best cost effective means to handle call traffic.
  • Championed the introduction of Voice Recognition technology
Jun 2002 - Dec 2004

Trainer, Operator Services

Sitel Nz
  • Trained new and existing staff on dedicated systems.
  • In depth knowledge of internal systems and processes.
May 1999 - Oct 1999

Trainer, Operator Services

Telecom Corporation Of New Zealand Limited
  • Trained new and existing staff on dedicated systems.
  • Maintained and updated training material and online training tools.
Aug 1996 - Sep 1997
Team & coworkers

Colleagues at Spark New Zealand

Other employees you can reach at sparknz.co.nz. View company contacts for 4448 employees →

MK Mike Kevan Mike Kevan Colleague at Spark New Zealand Auckland, Auckland, New Zealand, New Zealand View → PK Pawan Kumar Pawan Kumar Colleague at Spark New Zealand Auckland, Auckland, New Zealand, New Zealand View → CS Chelsea Snow Chelsea Snow Colleague at Spark New Zealand New Zealand, New Zealand View → LM Louise Makgill Louise Makgill Colleague at Spark New Zealand New Zealand, New Zealand View → AP Anurag Phogat Anurag Phogat Colleague at Spark New Zealand Hamilton, Waikato, New Zealand, New Zealand View → RT Ryan Taylor Ryan Taylor Colleague at Spark New Zealand Wellington, New Zealand, New Zealand View → GM Grant Morgan Grant Morgan Colleague at Spark New Zealand Auckland, Auckland, New Zealand, New Zealand View → RD Rahul Dorugade Rahul Dorugade Colleague at Spark New Zealand Christchurch, Canterbury, New Zealand, New Zealand View → JT Jason Tang Jason Tang Colleague at Spark New Zealand Wellington, New Zealand, New Zealand View → CS Cleo S Cleo S Colleague at Spark New Zealand Auckland, Auckland, New Zealand, New Zealand View →
2 education records

Greg Fayerman education

Bursary Level Calculus, Statistics, Physics, Chemistry, Biology, English

Palmerston North Boys High School

Nz Correspondence School

Bundesreal Schule, Bayern, West Germany
FAQ

Frequently asked questions about Greg Fayerman

Quick answers generated from the profile data available on this page.

What company does Greg Fayerman work for?

Greg Fayerman works for Spark New Zealand.

What is Greg Fayerman's role at Spark New Zealand?

Greg Fayerman is listed as CTI Engineer Team Lead at Servitel Communications at Spark New Zealand.

What is Greg Fayerman's email address?

AeroLeads has found 1 work email signal at @servitel.com.au for Greg Fayerman at Spark New Zealand.

Where is Greg Fayerman based?

Greg Fayerman is based in New Zealand, New Zealand, New Zealand while working with Spark New Zealand.

What companies has Greg Fayerman worked for?

Greg Fayerman has worked for Servitel Communications, Spark New Zealand, Telecom Corporation Of New Zealand Limited, and Sitel Nz.

Who are Greg Fayerman's colleagues at Spark New Zealand?

Greg Fayerman's colleagues at Spark New Zealand include Mike Kevan, Pawan Kumar, Chelsea Snow, Louise Makgill, and Anurag Phogat.

How can I contact Greg Fayerman?

You can use AeroLeads to view verified contact signals for Greg Fayerman at Spark New Zealand, including work email, phone, and LinkedIn data when available.

What schools did Greg Fayerman attend?

Greg Fayerman holds Bursary Level Calculus, Statistics, Physics, Chemistry, Biology, English from Palmerston North Boys High School.

What skills is Greg Fayerman known for?

Greg Fayerman is listed with skills including Ivr, Genesys, Technical Support, Telecommunications, Customer Service, Contact Centre Technology, User Experience, and Business Analysis.

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