Greg Ferguson Email and Phone Number
Greg Ferguson work email
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Greg Ferguson personal email
I started with Virgin Money (previously Clydesdale/Yorkshire Bank) back in 2006, working in a variety of roles across Current Account Switching, payment scheme settlements and account reconciliations.In 2014, I became involved in Complaints - handling, quality checking, and then testing complaint outcomes across all categories over a 4 year period.Since 2020, I have worked within Group Incident Management, initially as an Analyst, and now as a Specialist in what is now Group Incident Management and Disaster Recovery.
Virgin Money
View- Website:
- virginmoneyukplc.com
- Employees:
- 5307
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Operational Resilience Framework ManagerVirgin MoneyPaisley, Gb
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Group Incident And Disaster Recovery SpecialistVirgin Money Jul 2021 - PresentGlasgow, Scotland, United Kingdom
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Group Incident Management AnalystVirgin Money Uk Plc Jan 2020 - Jul 2021Glasgow, United Kingdom
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Enterprise Assurance - Outcome AnalystCybg Plc Sep 2018 - Jan 2020Glasgow, United Kingdom
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Quality Control/ Outcome Testing - PpiCybg Plc Mar 2016 - Jan 2020Glasgow, United Kingdom
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Senior Complaint Handler - MortgagesNational Australia Group Jan 2016 - Mar 2016Glasgow, United KingdomMy secondment has taken me to a different area in order to meet business needs. Currently handling complex investigations within our Mortgage team.
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Quality PartnerNational Australia Group Oct 2015 - Jan 2016Glasgow, United KingdomI obtained a secondment within the Quality Department of our Customer Experience & Complaints Centre. This role involves overviewing the work carried out by our Complaint Handlers across all areas of the Bank to ensure that our customers are obtaining fair and correct outcomes, and also that our complaint recording data meets both internal and externally set guidelines. One to one coaching and feedback is also a very important aspect of this role, helping to ensure that our high standards are… Show more I obtained a secondment within the Quality Department of our Customer Experience & Complaints Centre. This role involves overviewing the work carried out by our Complaint Handlers across all areas of the Bank to ensure that our customers are obtaining fair and correct outcomes, and also that our complaint recording data meets both internal and externally set guidelines. One to one coaching and feedback is also a very important aspect of this role, helping to ensure that our high standards are met and also in identifying any areas where additional training or potential process changes may be needed. Show less
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Complaint HandlerNational Australia Group Jul 2014 - Sep 2015Taking personal ownership of complaint cases across a wide range of services and products, liaising across the business to carry out thorough investigation, keeping regular contact with our customers and key stakeholders until a fair and appropriate resolution can be provided within a formal written response.
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Service Officer 2National Australia Group 2006 - 2014Clydebank, Glasgow- Calculating and paying daily settlement totals to cover major payment schemes (LINK, Mastercard, BACS etc)- Reconciling all accounts which sit behind these schemes- Overseeing the transport of all paper clearing between CYB and the issuer, transported throughout Britain by road and air- Liaising with 3rd party clients daily to ensure smooth running- Investigating and processing of reports where money has been sent to incorrect details
Greg Ferguson Skills
Greg Ferguson Education Details
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Clydebank High School
Frequently Asked Questions about Greg Ferguson
What company does Greg Ferguson work for?
Greg Ferguson works for Virgin Money
What is Greg Ferguson's role at the current company?
Greg Ferguson's current role is Operational Resilience Framework Manager.
What is Greg Ferguson's email address?
Greg Ferguson's email address is gr****@****ybg.com
What schools did Greg Ferguson attend?
Greg Ferguson attended Clydebank High School.
What are some of Greg Ferguson's interests?
Greg Ferguson has interest in Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Greg Ferguson known for?
Greg Ferguson has skills like Banking, Customer Service, Customer Experience, Customer Engagement, Complaint Investigations, Payment Industry, Account Reconciliation, Quality Control, Quality Assurance, Bank Reconciliation, Core Banking, Coaching.
Who are Greg Ferguson's colleagues?
Greg Ferguson's colleagues are Sharon Downey, Amy Goldie, Gordon Hay, Stephen Black, Donna Farquharson Hall, Tosin Famotibe, David Hardy.
Not the Greg Ferguson you were looking for?
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Greg Ferguson
Data Strategy, Insight & Technology Transformation Professional Seeking New OpportunityLondon1uk.ey.com -
1finsburyfoods.co.uk -
Greg Ferguson
Glasgow -
Greg Ferguson
Glasgow
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