(5-6 month consultancy) As the Chief Operating Officer (COO)/ Managing Consultant of Ace Infinity, I played pivotal role in steering the company through its startup phase towards operational excellence and market leadership in Ontario's competitive online gaming landscape. My responsibilities encompassed a wide range of strategic, compliance, and operational duties aimed at establishing Ace Infinity as a reputable and successful entity within the regulatory framework of the iGaming Ontario (IGO) and under the standards of the Alcohol and Gaming Commission of Ontario (AGCO).

• Oversaw and implemented B2B and B2C marketing strategies for high-caliber clients.• Managed business and product development from launch, execution and growth.• Provided top-of-the-line risk and crisis management plan of actions.• Established payment solution guidelines for clients in line with chief business standards. • Executed human resource policies for employee success

Plan, direct, coordinate, and oversee operations activities in the organisation across continents, ensuring development and implementation of efficient operations and cost-effective systems.

Rebus Technologies is a multi-media, technology company specializing in Information Technology, Marketing, Creative Design, Payments and Premiere Customer Service.

Playtech B2B solutions, fully localized products and services for the Asian market:• Handled product development specifically for the Asian market. This includes online gaming kiosks at Internet cafes and highly populated zones.• Managed B2B tactics and solutions for gaming clients.• Developed strategies for growth and retention for ‘Play at Home’ and mobile gaming clients.• Established API backend integration as well as online junket management. • Provided extensive technical and financial support services.

• Responsible for the entire business gaming operation and brand expansion across Asia. • Oversaw marketing strategies and implementation both online and offline.• Instituted partnerships and cross promotion deals with Arsenal EPL, Asia FIBA and China-based Ruff MMA.• Managed live dealers studio and overall customer service operations.

• Built, executed and monitored overall product strategy and roadmap for the company

Responsible for the over-all performance of the entire operations covering the inter-related sections of Customer Service, Fraud, CRM, Payment and B2B. Responsibility is extended to in-house clients acquiring company’s services and makes sure that all set procedures, systems and protocols are being implemented across department. Plans, develops, recommends and approves specific operational policies, programs and methods in concert with industrial trends and demands and works closely with general manager and counter-part office in terms of business opportunities, articulating department’s issues, concerns and programs.

Manage and lead the Support Services division including Customers Support, Fraud, Payments and Training departments.

Have driven revenue increase for online casino through the cross management of a teamresponsible for investigating and preventing financial crimes, consisting of 25 local employees.An industry expert possessing adeptness at recognizing patterns of fraudulent activity and directing operations towards prevention and damage control.I am a co-founder of the casino risk management department in Paragon, assistant manager of the team, building and running reports, research and monitoring of for fraudulent activity transactions.Achievements: Revenue increase, substantial initiative and significant contributions to operations. An active part in new recruits training. As professional advisor I helped develop new learning material tools for the company and for external customers (Playtech Academy – ICE 2008 – London).

A representative of Traffic sales to Playtech Antigua facility during the founding of the risk management operation in the Philippines

Responsible for increasing gaming revenue through telemarketing to VIP players.In charge of increasing VIP traffic to online casinos, as well as building and maintaining personal relationships with high roller players.Developed brand loyalty and other sites visitation of targeted customer base.

Responsible for integrate all aspects of company's internal and external affiliate programs (www.europartners.com) and delivering affiliate marketing buys to support customer acquisition and transaction goals at allowable acquisition costs.

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