Greg Ferris Email & Phone Number

Overall management responsibility of our Broker channel. Both sales and service channels. A clear focus on implementing strategic growth initiatives (including interstate expansion) as well as steering continuous transformation of our operational business.

Newcastle, New South Wales, Australia

Entrusted to lead and develop the organisations centralised lending teams and a team of Mobile Lending ManagersKey objectives include;• support and lead four lending teams/channels to achieve our business growth objectives,• key driver in strategic business transformation,• delivering superior customer service with continuous operational improvement,• continue to build our brand awareness within the communities of which we operate,• identify emerging markets, and• ensure compliance and integrity

Sydney, Australia

Overall management responsibility for National Distribution and Marketing channels. Responsibilities include; • National Retail Branch network of 32 locations• Mobile Lending Channel• Marketing Division• Customer Contact Centre• Intermediaries channel• Retirement & Superannuation channelEntrusted with continually developing the sales and service omni-channel culture for all key member touch points. Implementation of key strategic objectives around sales framework, marketing, digital/mobile capability, product development, process improvement, and overall member satisfaction. Extensive strategic analysis of market trends and subsequent implementation of appropriate initiatives and/or products and services. Achievement of sales and service targets within operational budgets. Specialities include; People Management, Sales Management, Marketing Strategy, Digital/Mobile Marketing, Strategic Brand Management, Marketing Communications, Integrated Marketing Planning, Campaign Management, Product Development, Business Development, Corporate Governance, Expense Control, Customer Experience Strategy, Event Management and Project Management.

Broadmeadow