Greg Fleck Email & Phone Number

Jacksonville, Florida, US

Technical Manager, Support Professional, Vendor Manager, Information Purchasing Manager and Network Administrator for an innovative and competitive Technology provider focused on World Class support to customers. A commitment towards exceeding customer expectations and optimizing business processes through analysis and business measurements to enhance a.

Watersound, Florida, US

• Manager of customer support spanning three teams. Responsible for Helpdesk, Network Infrastructure and Field Support teams providing information services for all JOE corporate and resort holdings.
• Reduced acquisition costs by reviewing current vendor contracts, maintenance agreements, service levels, and initiated competitive bids from alternate vendors resulting in a reduction from 14% to 2.5% above vendor costs.
• Created reporting of “Metrics that Matter” based on the Information Services SLA to track and report impact of implemented Standard Operating Procedures.
• Defined and documented Information Services SLA including hours of operation, escalation procedures, response times, emergency processes, gross staffing models, and responsibilities.
• Developed and implemented an accurate asset inventory procedure including to assign and track hardware assets allocations.
• Interviewed and made hiring decisions for new technology employees across all support teams.

Jacksonville, Florida, US

• Coordinated asset management and monitoring of expenses against hardware and software allocations, accountable for design recommendations, installation, configuration, security, and maintenance of all Incepture.
• Designed and implemented Incepture’s technology infrastructure to meet various lines of business while maintaining appropriate risk profiles (e.g. levels of security) and ensuring compliance with all BCBSF and HIPPA.

• Blue Cross Blue Shield of Florida, Technology Administration & Support, Desktop Support Services
• Provided leadership for improving cost effectiveness of purchased services by identifying redundancies in services and/or costs. Primary responsibility to provide the highest level of Tier ll support to 1800.
• Developed mentoring and leadership to the desktop team for on-site servicing of hardware, software related problems and diagnosis, and complete equipment rebuilds. Integrating new team members to current processes, and.