Transformational leader that influences strategic vision through creative solutioning and high performing teams, proven success in turnaround scenarios by strengthening underperforming organizations. Deep expertise in property and casualty claims, specifically in the areas of change management, contact center operations, indemnity, cost containment and customer satisfaction. Highlights of my diverse background are as follows:• Built and led several auto and property claims teams for insurance and independent claim organizations across multiple locations in highly complex, matrix-oriented environment, which enabled business growth and regulatory compliance.• Influenced process improvement creating operational capacity by thinking out of the box, which transformed processes and reduced expenses while initiating improvement in claim handling quality• Transitioned underperforming business units into high performance teams by implementing performance measurement criteria and recognition programs, which enabled a higher level of accountability, operational excellence and customer satisfaction. • Learned core fundamental adjusting skills by handling full auto liability, auto injury, and property losses in the field, face-to-face with customers, thereby enhancing the ability to lead a new generation of adjusters. I have an extensive background in property and casualty that includes rotations in Marketing and Sales giving me the full business acumen in the insurance industry. Improving claims handling while decreasing cycle time and improving customer service through data and analytics, feedback from both the insureds and employees, as well as complaint handling for improvement opportunities. Creating high performing teams that drive strong business results is my forte. In my free time I enjoy spending time with my family traveling and playing sports.