Greg Fleming Email & Phone Number

San Antonio, Texas, Us

Peachtree Corners, Georgia, Us

Greg is Vice President of Client Experience, Product Development, and Quality Assurance. In these roles Greg is responsible for the direction and management of client/account management activities, growth of client program utilization, which contribute to the profitability for the organization. He also supports the overall development and release of new network products and services in alignment with Crawford's strategic initiatives and leads the quality assurance programs to include senior management responsibility for the Estimate Review department.

San Antonio, Texas, Us

AVP, Property Claims Service, Western Region, January 2018 – October 2019Property and Casualty leader accountable for property claims, member service, quality, and contact center operations and financial management for the Colorado Springs and Phoenix locations. • Spearheaded the achievement of a 100% closing ratio, 93%-member service index, and 80% customer satisfaction through ongoing coaching and accountability measures. AVP, Senior Property Process Owner, February 2017 – December 2017Property Insurance Services leader elected for newly created role as the Senior Property Process Owner accountable for the end to end property process design, sales performance and compliance results.• Led a process improvement team that was responsible for reducing compliance errors under 10% while improving representative capacity. AVP, Client Management (Rotation), July 2015 – January 2017 Invited to participate in a rotational project to lead an enterprise and marketing initiative related to new product offerings in an outbound sales center. • Directed a team that surpassed expectations by increasing offers by 24%, outbound calls by 8% and increase leads by 16%. AVP, Claims Service, July 2008 – June 2015Led the Auto Claims team of 1,800 employees across five locations handling over 5 million calls, 2.2 million claims and 3.2 billon in indemnity.• Implemented strategies that reduced Independent Adjusting usage by 3.5% ($2.1M), increased comparative negligence by 1%, reduced collision cycle time by 3.4 days, and achieved goal of 83%-member satisfaction.• Led contact center teams which improved phone adherence performance from 60% to 80% creating capacity for entire team.• Responsible for leading team that exceeded goal for Subrogation and Salvage returns of over $929 Million in 2012.

Peachtree Corners, Georgia, Us

Led a team of over 20 independent adjusters and supervisors in the handling of personal and commercial lines property, liability, bodily injury investigations and settlements, workers compensation, auto dispatcher, and auto appraisers. • Leader responsible for YOY Increase in branch revenue.• Recruited, hired, coached, and evaluated performance of all branch field claims employees to ensure high quality investigations, negotiations, and accurate reserves were conducted on each assignment.• Attended trials, arbitrations, and mediations as requested to resolve challenging liability cases for clients.

Woodland Hills, Ca, Us

Investigated, evaluated, negotiated, and settled full caseload of personal lines bodily injury field casualty files while properly reserving each claim.• Adjuster that negotiated and settled one of the highest percentages of non-attorney represented injury claims.• Settled 100% of all assigned total loss vehicles while disposing of salvage.• Settled all litigated claim files while directing and working with defense council.