CUSTOMER RELATIONSHIPS • Build unrivalled relationships with key customer contacts in supply chain to influence orders, improve promotional availability, compliance and promotion management. PROMOTIONAL MANAGEMENT • Analysis of the current promotional programme to maximise supply driven availability. • Support sales with the management of the promotional plan with key customers make sure we are review volume and availability with key customers. • Align customer promotional plan with internal forecast management systems to make sure we are effectively managing our stock levels. FORECAST MANAGEMENT • Facilitate the monthly demand forecasting process and responsible for the development of the monthly collaborative forecast. • Track forecast accuracy by channel and drive improvement opportunities. • Lead and coordinate monthly sales forecast meetings with Sales and Marketing. • Ensures that issues and imbalances, which surface during the monthly meeting cycle, are reviewed, resolved, or escalated as appropriate. • Provide forecast accuracy measurement to ensure inventory levels are sufficient to meet customer service level targets. • Participating in the development of the Production/Inventory Plans. SALES & PROJECT TRACKING • Effective internal & external communication of performance, recommending specific actions where the business looks to both consolidate areas of strength as well as rectify underperformance. • Support key projects such as field sales initiatives to provide clear visibility of issues and success factors.

Managing the finances and supply chain in a dynamic, FMCG business. Skills learnt and responsibilities include:Supply Chain:-• Order Management – using Sage, e-commerce and EDI software to correctly process a variety of consumer orders, including B2B, B2C and export orders, and managing multiple warehouses to ensure that these are delivered correctly and on time. Managing any stock, delivery and customer queries where appropriate• Production Planning & Forecasting – managing and monitoring stock levels at each warehouse through monthly stock counts and weekly reconciliation, and integrating customer forecasts, in order to determine accurately when more stock (and packaging) is required to be manufactured. Working with our overseas suppliers to then ensure this stock is delivered on time, to minimise stock-outs• Project Management – taking the lead in projects to locate a new packer for our gum pouches and to find a new e-commerce supplier to improve our webshop capabilitiesFinance:-• Debtor and Creditor Control – production of customer invoices and recording a wide variety of supplier invoices in Sage, including Euro and Sterling invoices. Ensuring that our customers pay us on time by creating and sending out statements where necessary, and ensuring we pay our suppliers on time. This also includes VAT reconciliation and generation of the quarterly VAT return for HMRC• Month-End Reconciliation – ensuring that Sage reflects what we have in the current account and euro account. Creating journal entries and controlling accruals and prepayments to ensure our monthly management accounts are a true reflection of monthly performance

Year-long Industrial Placement.Worked in the L'Oréal Luxe division across all Luxe Brands (Lancome, Yves-Saint-Laurent, L'Oreal Designer Fragrances, Kiehl's, Clarisonic, Giorgio Armani Colour & Urban Decay) to deliver complete customer satisfaction. Worked in the L'Oréal Hammersmith head office 3 times a week and in the House Of Fraser head office twice a week in Baker Street. My main responsibilities included: maintaining weekly on-shelf availability in House Of Fraser stores above 98% across all brands, monthly catalogue management to ensure less than 1.5% dead products are ordered across all brands, ensuring correct stock is in the correct stores at the right time and to ensure the smooth running of operations from the customer order to the delivery of stock into House Of Fraser stores

After an extensive interview process, Warner Bros. Studio Tour London selected me as a key employee to enhance the studio tour experience. Skills learnt and responsibilities include:• Being first point of contact for visitors and providing a satisfactory visitor service• Experience with cash handling• Working as part of a team, including team leader experience • Liaising with other departments, such as the security team, in order to solve problems that arise

Obtained the position through an interview process after an initial speed-typing test and maths test, which I excelled at. Skills learnt and responsibilities included: • Communicating with customers and attending to their enquiries, in person and on the telephone• Handling consumer phone contracts, including SIM-only and business contracts• Acquiring knowledge of the latest information regarding new mobile phones and using this to communicate effectively with customers

Work experience for a week. Responsibilities included:• Assembling IT servers, which assisted in my knowledge of IT hardware• Buying and selling products on an auction website in order to maximise profit• Stock-taking and invoicing to ensure the smooth running of day-to-day operations