Greg Fountain Email and Phone Number
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Greg Fountain personal email
Greg Fountain phone numbers
For any business to remain competitive, it must focus on customer experience, goals, and success. I partner with global organizations to define digital innovation strategies to drive comprehensive change. In collaboration with customers, I ensure a positive and sustained success journey. Additionally, my history of performance showcases my exceptional leadership in developing and mentoring talent and building and motivating high-performing global teams.In my current role with Pure Storage, I lead professional services for the company’s Americas region. Since joining the company, I have built a world-class professional services organization, including an optimized operating structure, targeted marketing messaging and assets, and customized delivery and implementation of solutions. Over my tenure, I have led the growth of the customer base, tripling bookings and doubling profit margins. If you would like to connect, please contact me via gfountai@gmail.com. Core Competencies:SaaS Solution Sales Revenue Growth Cloud Computing Client Engagement Enterprise SoftwareProcess Optimization Change Management Program ManagementMergers & Acquisitions Business Transformation Operating ImprovementsGlobal Professional Services Team Leadership & Development Budgeting and P&L Management
Pure Storage
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Senior Director, Customer Experience, Professional Services – AmericasPure Storage 2020 - PresentSanta Clara, Ca, UsServe in high-profile leadership role with accountability for performance of Americas professional services sales and delivery teams comprised of 85 employees. Maintain and increase customer satisfaction, bookings growth, and P&L outcomes. Engage with field sales organization to uncover and pursue customer outcomes to accelerate adoption of solutions.
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Senior Director, Customer Experience – Global Services ManagementCisco 2019 - 2020San Jose, Ca, UsCapitalized on deep experience in large-scale program management to create customer success motions. Built processes, developed collateral to scope projects, and seamlessly transitioned to service delivery. Hired, managed, and motivated new team of 12 and fostered cross-functional collaboration on enterprise accounts and transformation initiatives. -
Senior Director, Strategy, Planning & Operations – Global Client ServicesHewlett Packard Enterprise 2017 - 2019Houston, Texas, UsAdvanced strategy and operations, partnered with finance, product management, HR, IT, operations, and field delivery & sales leaders. Managed $8B advisory, professional, and support services P&L and orchestrated day-to-day activities globally with staff of 125, supporting 20,000+ person sales and delivery teams. Centralized professional services organization structure via strategic transformation that resulted in $200M YoY improvement in operating profit. -
Senior Director, Global Architecture Sales – Strategy & OperationsCisco 2016 - 2017San Jose, Ca, UsCreated and introduced processes and governance for cloud and managed services and drove significant and sustainable change via partnerships with sales, HR, IT, and finance. Directed global strategy, planning, and operations team of 12.
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Senior Director, Global Cloud & Managed Services Sales – Strategy & OperationsCisco 2014 - 2016San Jose, Ca, Us
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Senior Director, Strategy, Planning & Operations – Professional ServicesCisco 2011 - 2014San Jose, Ca, UsAssumed increasing levels of accountability via promotion into newly created role. Operated as COO, leading strategy, and operations for $3B P&L and team of 125, consistently delivering against P&L targets. Established standardized and streamlined finance, HR, headcount, and P&L management processes. Approved strategic deals, negotiated SLAs, ensured business continuity and ISO compliance. Monitored and reported on customer satisfaction.
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Director – Professional Services Delivery & OperationsCisco 2010 - 2011San Jose, Ca, UsPartnered with finance, HR, IT, field, and practice delivery leaders to manage $500M professional services P&L growing 10%+ annually, exceeding growth and margin targets. Managed global deals, assessed risks, and facilitated change management efforts. Drove improved operating processes and business capabilities across delivery and leadership teams through 15 direct reports.
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Senior Manager – Professional Services Delivery & OperationsCisco 2004 - 2010San Jose, Ca, UsSpearheaded efforts to complete hundreds of quality deals with strong margins for $360M business that grew to $3B over the next 10 years. Managed account-level P&L processes with finance, delivery, and sales. Collaborated with product and service sales teams from inception through ongoing evolution of global enterprise theater comprised of top 25 strategic global customers.
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Executive Advisor – Global Strategic Consulting ServicesCisco 2000 - 2004San Jose, Ca, UsManaged eBusiness strategy engagements with senior executives at leading automotive and other manufacturing accounts. Led consulting projects at DuPont, Nissan, and Ford Motor Company. Saved Nissan NA $26M and Ford $50M by developing enterprise-wide eBusiness strategies.
Greg Fountain Skills
Greg Fountain Education Details
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University Of MichiganIndustrial And Operations Engineering
Frequently Asked Questions about Greg Fountain
What company does Greg Fountain work for?
Greg Fountain works for Pure Storage
What is Greg Fountain's role at the current company?
Greg Fountain's current role is Customer Success | Professional Services Sales & Delivery | Digital Transformation.
What is Greg Fountain's email address?
Greg Fountain's email address is gf****@****sco.com
What is Greg Fountain's direct phone number?
Greg Fountain's direct phone number is +191947*****
What schools did Greg Fountain attend?
Greg Fountain attended University Of Michigan.
What skills is Greg Fountain known for?
Greg Fountain has skills like Professional Services, Cross Functional Team Leadership, Cloud Computing, Go To Market Strategy, Managed Services, Program Management, Strategy, Enterprise Software, Saas, Purchasing, Solution Selling, Product Management.
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