Greg Frame Email & Phone Number

Pa/Md/Dc

Develop and lead the field organization of an innovative roadside service network that uses both a traditional provider and crowdsourcing network known as One Network to enhance customer experience and value. Oversee field-related activities for growing and sustaining the One Network service network in a multistate region, providing vision and direction to meet strategic goals and exceed customer and provider expectations. Engage with 500+ business owners across 91 markets regarding performance management, identify and fill capacity gaps through talent acquisition and provider on boarding. The main tools used are Tableau, Salesforce, SharePoint, Skype for Business and Microsoft Teams.

Harrisburg, Pennsylvania, United States

As the senior site leader , I was responsible for overseeing facility operations while leading, mentoring, and directing 6 managers and over 60 service technicians and warehouse personnel. Specific management duties*Directed employee activity to achieve performance goals for the location*Built a high performance work team to deliver an advanced level of quality and service in all daily activities*Worked in conjunction with senior leadership and utilizing financial data to drive performance improvements*Created excitement and engaged employees in new business opportunities and strategies such as Smart Home Installations*Created, fostered, and maintained strategic business relationships within market, region and company

United States

As an Early Warning C4I Tactical Operations Center Enhanced Team Leader in support of world-wide contingency missions, I was responsible for training Battery Command Post crews, perform maintenance and data link management on Command, Control, Communications, Computers and Intelligence systems ensuring real-time data was available to the Battalion Commander to support Theater and Missile Defense operations. I was responsible for the health, welfare, training and accountability of over 10 soldiers and their families.