Greg Gales's Location
Little Elm, Texas, United States, United States
Greg Gales's Contact Details
About Greg Gales
Greg Gales is a Sales & Customer Service Specialist at Chaparral Technologies Inc. at Chaparral Technologies Inc.. He possess expertise in windows, troubleshooting, testing, software documentation, sales and 13 more skills.
Greg Gales's Current Company Details
Chaparral Technologies Inc.
Sales & Customer Service Specialist at Chaparral Technologies Inc.
Greg Gales Work Experience Details
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SalesChaparral Technologies Inc. Feb 2012 - PresentFort Worth. Texas
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Operational Readiness Transition And Support / Technical Analyst / Project ManagementExperian, Mckinney Texas Jan 2007 - Jan 2010Created internal web pages and support documentation that enabled the Operation Center to run, maintain and trouble shoot new applications thus increasing company profitability. This information was used by the Operations Center to correct any errors that might be encountered. This documentation had to be written with detailed steps to enable the Ops Center to react quickly.Execute numerous acceptance and regression tests cases to ensure automation and documentation was implemented… Show more Created internal web pages and support documentation that enabled the Operation Center to run, maintain and trouble shoot new applications thus increasing company profitability. This information was used by the Operations Center to correct any errors that might be encountered. This documentation had to be written with detailed steps to enable the Ops Center to react quickly.Execute numerous acceptance and regression tests cases to ensure automation and documentation was implemented correctly. Test cases were performed usually during the clients maintenance windows to validate all errors were captured Additional simulation testing was performed to ensure all Tivoli TEC alerts were performing correctly. This allowed for decreased downtime for applications. Related errors were documented in UniCenter Service Desk (USD). Once errors were corrected another testing window would be scheduled. Supported the Operations Center with additional tasks such as decommissioning retired hardware, adding information to UniCenter Service Desk (USD) related to Initial Program Loads (IPL), system rolls and adding tasks to TaskMinder for the Operations Center to use as a daily check list. Show less -
Command Center Customer Support Supervisor/ManagerExperian, Mckinney Texas Jan 2000 - Jan 2007Back up for the Command Center Manager, performance reviews, handeling all staff scheduleing and attendance (vac, sick, etc.), timecards for staff, conduct Change Review meetings, tracking the changes that are occuring on shift, prepare turnover material for on-coming shift, assist CCM in hiring new staff, work with groups outside of command center, monitor and work tickets in the queues.Worked with the Customer Application Production Support (CAPS) group on issues they were having… Show more Back up for the Command Center Manager, performance reviews, handeling all staff scheduleing and attendance (vac, sick, etc.), timecards for staff, conduct Change Review meetings, tracking the changes that are occuring on shift, prepare turnover material for on-coming shift, assist CCM in hiring new staff, work with groups outside of command center, monitor and work tickets in the queues.Worked with the Customer Application Production Support (CAPS) group on issues they were having during maintenance windows. These issues were mostly communication issues between the Ops Center and the CAPS group, and were resolved in a very short time frame. This was a cost and time saving measure to Experian as it decreased the time for personal to trouble shoot issues after hours. Collaborated with the File One implementation group. Worked to ensure all File One implementations were performed with flawless execution. Played key role in moving a new business unit over to a new scheduling package (OPC). Show less
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Senior Production Support Analyst / Shift Lead / Call CenterExperian, Allen Texas Jan 1996 - Jan 2000Monitored batch jobs for successful and timely completionInterfaced with production scheduling personnel to ensure that special jobs are checked and their completion times did not impact the start times of the online systemsTracked production batch jobs through the automated scheduling tool and served as the level-one responsibility for abendsHandled operation interventions as needed and corrected the abended job or notified the proper personnel for resolutionServed as the focal… Show more Monitored batch jobs for successful and timely completionInterfaced with production scheduling personnel to ensure that special jobs are checked and their completion times did not impact the start times of the online systemsTracked production batch jobs through the automated scheduling tool and served as the level-one responsibility for abendsHandled operation interventions as needed and corrected the abended job or notified the proper personnel for resolutionServed as the focal point for resolving all batch job resource contentionAssisted in the coordination of operating system maintenance - scheduling for both timelines and availabilityManaged staff scheduling, prepared systems for Initial Program Loads (IPL's), prepared management reports and assisted in hiring new staff members Show less
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Computer Operator / Tape Operations / Tape LibrarianElectronic Data Systems, Plano Texas Jan 1992 - Jan 1996
Greg Gales Skills
Windows
Troubleshooting
Testing
Software Documentation
Sales
Risk Management
Project Management
Operating Systems
Jcl
Information Security
Itil
It Service Management
Human Resources
Hardware
Call Centers
Business Analysis
Analytics
Disaster Recovery
Greg Gales Education Details
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Itt Technical InstituteComputer Network Systems; Information Systems Security
Frequently Asked Questions about Greg Gales
What company does Greg Gales work for?
Greg Gales works for Chaparral Technologies Inc.
What is Greg Gales's role at the current company?
Greg Gales's current role is Sales & Customer Service Specialist at Chaparral Technologies Inc..
What is Greg Gales's direct phone number?
Greg Gales's direct phone number is +181731*****
What schools did Greg Gales attend?
Greg Gales attended Itt Technical Institute, Texas State Technical College.
What skills is Greg Gales known for?
Greg Gales has skills like Windows, Troubleshooting, Testing, Software Documentation, Sales, Risk Management, Project Management, Operating Systems, Jcl, Information Security, Itil, It Service Management.
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Greg Gales
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