Greg Gallant Email and Phone Number

•Represent the Professional Services organization on in-market and new product management teams for EMC’s VNX, VNXe, CTA, and solutions based product lines including the management of escalations and field delivery issues.•Bring to market new, value-add service offerings in support of new product introduction.•Modify and update current service offerings to meet the needs and demands of EMC customers and compete within the midtier market. •Manage the service life cycle from new… Show more •Represent the Professional Services organization on in-market and new product management teams for EMC’s VNX, VNXe, CTA, and solutions based product lines including the management of escalations and field delivery issues.•Bring to market new, value-add service offerings in support of new product introduction.•Modify and update current service offerings to meet the needs and demands of EMC customers and compete within the midtier market. •Manage the service life cycle from new service introduction to service retirement for USD Professional Services.•Enable global delivery personnel to effectively deliver EMC’s USD Storage portfolio.•Coordinate the Unified Champions Program including organizing monthly calls, managing membership, and providing access to necessary resources for Champions. Show less

•Managed the collection of requirements and development of a dashboard to track the end-to-end lifecycle of service development.•Coordinated hardware and software requirements, modifications, and asset procurement for the services development lab.•Conducted revenue forecasting for new advanced services offerings.•Created quarterly plan of record for all TSS service requests.

•Developed staffing model for assignment of development resources to projects to resolve staffing conflicts.•Lead creation of quarterly business review presentations, drove consistency and ease of consumption.•Mined and analyzed data from EDGE application to deduce user trends and possible training issues.

•Conducted head count modeling exercise for Global Presales restructure including 18-month project plan for all corporate level initiatives. •Transferred financial planning and metrics package from outdated Dunegrass platform to Diver platform.•Maintained product revenue database for worldwide billings.•Aided in design of Global Presales metrics dashboard for senior management consumption.

Completed two year rotational development program that touched upon all functional areas of EMC's Global Services organization including Professional Services, Customer Support Services, Training and Delivery Operations.

•Managed logistics of all US based marketing events including trade show attendance and exhibition, seminars, and speaking engagements.•Authored, launched, and tracked weekly email campaigns to prospects and clients in the Americas.•Imported new leads from marketing events to Salesforce.com and distributed new leads to account executives.•Researched new tradeshow opportunities for both the Americas and United Kingdom.•Conducted vertical and horizontal research on industry… Show more •Managed logistics of all US based marketing events including trade show attendance and exhibition, seminars, and speaking engagements.•Authored, launched, and tracked weekly email campaigns to prospects and clients in the Americas.•Imported new leads from marketing events to Salesforce.com and distributed new leads to account executives.•Researched new tradeshow opportunities for both the Americas and United Kingdom.•Conducted vertical and horizontal research on industry, competitor and partner trends and analysis.•Assisted in the launch of new internal employee website on Clearspace platform. Show less