Recruited and managed App Dev and PMO resources as well as pre-sales technical architects, consultants, and systems engineers. • Implemented projects that met desired outcomes for resource acquisition and retention.• Met growth/profit objectives and increased recruiting efficiencies. • Directed project management team to establish procedures and best practices for service delivery. • Established focused documentation repository dedicated to highlighting service capabilities and successes.• Successfully assisted sales representatives with initial capabilities discussions.• Led proposal responses for RFP/RFI/RFQ opportunities.

Sales Executive responsible for selling the full Dell Technologies portfolio of Hardware, Software and Services, with a focus on the Client/EUC line of business. Responsible for account management, strategy/planning and territory management for the State of Minnesota and the University of Minnesota.

Venture Solutions is a fast-paced, market-leading provider of variable print, interactive, data and mail solutions to companies worldwide. • Updated and aligned internal operations management tools and processes to create efficiencies.• Proposed process automation that resulted in fewer incidents.• Retired legacy processes and systems and improved reporting dashboards.• Implemented standardized Project Management tools and principles.

Provide presales solution expertise and guidance for Lifecycle and related Managed Services to our clients and internal sales teams. Present as a thought leader to our clients and partners. Assess complex services solutions to meet our client’s technology and business needs. Contribute to the development of services solution sales collateral with Product Marketing teams. Assist in transitioning from presales to post sales execution with the internal delivery teams.

- Continued performing my LCSE responsibilities in addition to the activities listed below: - Led and set direction for a 30+ member consulting services team consisting of Project Managers, Pre-sales Technical Architects, Consultants and Systems Engineers. Produced an average annual revenue of $3.6M.Specific Achievements:• Led the team in establishing and meeting branch revenue and profit objectives as aligned with regional and corporate goals. • Enabled a new service delivery structure focused on maximizing utilization of project based delivery resources. • Established focused documentation repository dedicated to “Telling the Story” of our service wins and capabilities. • Led Project Management team to establish best practice processes for the delivery of Project Management services, resulting in increased project revenue, utilization and customer satisfaction.• Led presales efforts by engaging directly with the hardware, software and service sales representatives to assist with initial capabilities discussions with our customers. This ultimately led to more accurate project definitions and client expectations.

- Was one of two LCSE’s chartered with growing Insight’s Lifecycle services business. Traveled around the country in a presales capacity educating our clients, as well as Insight sales staff, on our Lifecycle capabilities.- Met with clients and sales reps to design Lifecycle service solutions and to determine the delivery options for those solutions. - Worked to build a National Pursuit Team designed to go into local markets for the purpose of responding to RFP’s, RFI’s, RFQ’s etc.

- Provide functional leadership for IT professionals providing support for more than 2,500 end user customers.- Helped grow the Minnesota branch from 1 full-time resource in 2002 to over 60 resources in 2006 which equated to an annual revenue growth from $80,000 to nearly $6,000,000 in the same time period.- Conduct quarterly metrics review meetings with customers reporting on SLA performance, customer satisfaction, process improvement and new business.- Monitor and drive service delivery performance to meet Service Level Agreements and customer satisfaction goals for both internal and external customers.- Assist sales team whenever possible in a pre-sales capacity helping design service solutions for prospective customers.

As a program manager in the Open Systems Division of Honeywell I performed multiple job functions. I coordinated project activities for National and International IT projects that were typically strategic in nature and ranged in size from 3K to 14M. I also provided functional leadership for as many as 33 IT professionals supporting more than 6,500 local end user customers and nearly 1,100 remote customers. Major activities:- Managed cross-divisional initiatives influencing policies and procedures to support project implementation.- Coordinated efforts of the project team to deliver quality on time and on budget project performance. - Development of a project management learning program including specific instruction aimed at helping others advance their project management skills and to aid them in their quest for project management certification. - Developed and presented proposals, RFP responses, statements of work and preliminary project plans for new and existing business engagements.- Monitored and drove service delivery performance to meet Service Level Agreements and customer satisfaction goals for both internal and external customers.- Managed the Desktop and Global Support Teams which consisted of 23 high-level computer and network technicians.- Produced and managed Scope, Risk, Quality, Cost, Schedule, Communication, and Procurement Management Plans using Project Management Institute (PMI) methodologies. - Developed project plans, established policies and procedures, created templates, process flow charts and other documentation for common project activities and managed their implementation.

Responsible for the execution of contracted services at Honeywell. The services we provided were:• Helpdesk• Desktop Support• Server Support• IMAC and Break/Fix Major activities:- Provided functional leadership for as many as 23 IT professionals providing support for more than 6,500 local customers and nearly 1,100 remote customers.- Implemented continuous improvement efforts to increase team productivity, decrease costs, and increase customer satisfaction.- Conducted daily, weekly and monthly meetings with staff and peers to communicate project status, team performance, company news, policies and procedures, service issues, profit and loss performance, etc.

As the Director of Leasing and Administration I was responsible for all areas of property management including project management, infrastructure management, leasing management, marketing and sales strategies and generating annual operating budgets for Arizona assets. I utilized Project Management principles, applying them during acquisition of new properties.Major activities:- Worked with owners and Real Estate Brokers, conducting feasibility and demographic studies in an effort to make property acquisition decisions.- Conducted due diligence activities for properties being acquired.- Determined staffing requirements, developed job descriptions and developed staffing plans.- Determined infrastructure needs, participated in the selection of vendors, assessed procurement needs and developed procurement plans.- Developed and presented proposals, RFP responses, statements of work and preliminary project plans for new and existing business engagements. - Created annual operating budgets utilizing forecasting techniques and extensive historical data. - Conducted market surveys in an effort to understand competition and developed sales and marketing strategies for multiple rental properties. - Worked to develop staff through training programs and employee performance activities.- Generated monthly management reports detailing sales and budget performance measurements.- Worked with the owners in an effort to coordinate closure activities relating to the eventual sale of the properties.