Greg Gear Email & Phone Number

Woodford, Qld, Au

Trustee Service ManagerResponsible for managing the relationship for a medium sized Industry Superannuation Super. This included;Establishing a formal service delivery governance structure that ensured the timely and accurate reporting to the client of the Administrators achievements against retainer services. When service performance deliverables were not achieved, support department managers in the articulation & implementation of strategies plans to rectify. Ensuring… Show more Trustee Service ManagerResponsible for managing the relationship for a medium sized Industry Superannuation Super. This included;Establishing a formal service delivery governance structure that ensured the timely and accurate reporting to the client of the Administrators achievements against retainer services. When service performance deliverables were not achieved, support department managers in the articulation & implementation of strategies plans to rectify. Ensuring operational issues raised by the Trustee Office were delivered within agreed timelines. Delivering a one conduit approach through which operational issues were managed, including delivery and engagement with relevant stakeholders.Maintaining strong relationships with internal managers from all facets of the Business to drive performance through awareness, ownership and accountability for service delivery. Responsible for the negotiating and managing all aspects of the non-retainer services provide, including pricing protocols and stakeholder engagementManager; ProjectsManaging a Team of Project Managers and Business Analysts. Responsible for delivering the business, legislative & client imperative change within IFAA Show less

Responsible for the management of Member & Employer Services Teams, including Contact Centre, Data Risk Management & Mailroom services. Servicing 3 Client Funds with 100,000 member accounts, 7,000 employer accounts and have over $10 billion in funds under Administration.Responsible for presenting adherence to fund performance standards, member engagement metrics & operational governance requirements to the client boards and relevant sub committees

Responsible for the Management of the Technical Services Teams within the Superannuation Services Department for Sunsuper. This included; The management of the Operational Analyst Group and Quality Management Team. These teams delivered the data risk management framework and provided operational project management capability and delivered Business As Usual projects as normal business activities i.e. Annual Member Benefit Statements, and the development and… Show more Responsible for the Management of the Technical Services Teams within the Superannuation Services Department for Sunsuper. This included; The management of the Operational Analyst Group and Quality Management Team. These teams delivered the data risk management framework and provided operational project management capability and delivered Business As Usual projects as normal business activities i.e. Annual Member Benefit Statements, and the development and implementation of a centralised data integrity and quality capability aimed at developing a strategic focus around an approved data risk management framework. Show less

Responsible for managing the relationship with NGS Super (Sydney based Trustee Office). This included;Establishing a formal service delivery governance structure that ensured the timely and accurate reporting to the client of the Administrators achievements against retainer services. When service performance deliverables were not achieved, support department managers in the articulation & implementation of strategies plans to rectify. Ensuring operational issues raised by the… Show more Responsible for managing the relationship with NGS Super (Sydney based Trustee Office). This included;Establishing a formal service delivery governance structure that ensured the timely and accurate reporting to the client of the Administrators achievements against retainer services. When service performance deliverables were not achieved, support department managers in the articulation & implementation of strategies plans to rectify. Ensuring operational issues raised by the Trustee Office were delivered within agreed timelines. Delivering a one conduit approach through which operational issues were managed, including delivery and engagement with relevant stakeholders.Maintaining strong relationships with Business Unit Managers from all facets of the Business to drive performance through awareness, ownership and accountability for service delivery. For providing a one conduit through which operational initiatives (achievements against the Clients Operational Excellence Strategy) were delivered.Responsible for the negotiating and managing all aspects of the non retainer services provide, including pricing protocols and stakeholder engagement. Show less

Responsible for the Management of the Business Services Department within the Precision Administration Services (was Citistreet Australia Ltd). This included; The management of the Senior Reporting Analyst Team. This team was responsible for delivering a Reporting Services platform. The Data Integrity Management Team, responsible for the implementation and delivery of the Data Integrity Framework. The socialisation of data management tactics with both Operations and… Show more Responsible for the Management of the Business Services Department within the Precision Administration Services (was Citistreet Australia Ltd). This included; The management of the Senior Reporting Analyst Team. This team was responsible for delivering a Reporting Services platform. The Data Integrity Management Team, responsible for the implementation and delivery of the Data Integrity Framework. The socialisation of data management tactics with both Operations and client funds with the aim of increasing visibility and collaboration. The management of the Statutory Reporting Team , responsible for managing all the statutory reporting obligations of the client funds. Management of relationships with regulatory bodies associated with statutory reporting. Show less

Advanced Diploma Of Financial Services (Superannuation), Superannuation

Diploma Of Financial Services (Financial Planning)

Rg146 Refresher (Superannuation), Superannuation

Bachelor'S Degree, Double Major In Accounting And Banking & Finance