Greg Gerling Email & Phone Number

• Directly oversaw call center and customer service, purchasing and inventory control, warehouse and shipping, and showroom operations.• Streamlined customer service processes to more quickly resolve customer issues.• Personally handled all high level customer service issues.• Improved customer service, warehouse, and shipping efficiencies.• Created, analyzed and interpreted reports to align the business to meet goals and objectives.• Ensured on-time delivery of stock via effective scheduling, communication, and negotiating skills. • Developed logic to forecast overseas inventory and purchasing requirements out 12 months.• Oversaw inventory and stock allocation levels and made adjustments according to sales.• Sourced, designed, and developed new product offerings.• Composed ad copy and catalog layouts.

• Monitored and made changes to product offerings to achieve profitability and inventory goals.• Responsible for layout of two print catalogs and two re-mailings per year.• Sourced, designed, and developed new products.• Handled shipping restrictions for all product lines

• Utilized lean principles to maximize inventory turn and fill rate through materials management.• Negotiated special purchases, costs, and payment terms and conditions with vendors.• Responsible for sales, margins, inventory and product offerings (12,000+ skus).• Created and analyzed forecasting and results evaluation reports for sales, margins, and inventory.• Assisted upper management in evaluating and prioritizing new catalog themes.• Oversaw catalog layout and product selection.