Who is Greg Gervasio? Overview
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Greg Gervasio is listed as Associate Director - Franchisee at AT&T, based in Morristown, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Greg Gervasio.
Greg Gervasio previously worked as Associate Director Customer Service at At&T and Associate Director Project Management at At&T. Greg Gervasio holds Bachelor Of Arts (B.A.), Environmental Studies, 3.2 from West Virginia University.
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Email format at AT&T
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AT&T
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Profile bio
About Greg Gervasio
Greg Gervasio is a Associate Director - Franchisee at AT&T.
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5 roles
Greg Gervasio work experience
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Associate Director Customer Service
I am currently managing a growing, omnichannel customer service digital chat group. The team consists of over100 agents and six supervisors in three locations. As Associate Director, I am responsible for performance KPIs, coaching, scheduling, training, reporting, and setting metrics. We are laser-focused on customerexperience, and our performance is measured by customer surveys measuring the following: Willingness to Recommend (WTR), Net Rep Sat (NRS), Resolve, Average Handle Time, and Repeats. I also manage our business social media response team. The platform used for chat is Nuance and the social media team uses Sprinkler.
Associate Director Project Management
Building great culture and developing staff creates an environment where extraordinary is expected.
Aug 2023 - Jun 2024
Area Manager Network Operations
Area Manager for ATT Mobility Business Customer Service. My team supports IoT (Internet of Things) customers including Connected Car, wearables, in addition to legacy M2M customers.
Jul 2011 - Mar 2024
Senior Specialist
May 2006 - Jul 2011
1 education record
Greg Gervasio education
FAQ
Frequently asked questions about Greg Gervasio
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What company does Greg Gervasio work for?
Greg Gervasio works for AT&T.
What is Greg Gervasio's role at AT&T?
Greg Gervasio is listed as Associate Director - Franchisee at AT&T.
Where is Greg Gervasio based?
Greg Gervasio is based in Morristown, New Jersey, United States while working with AT&T.
What companies has Greg Gervasio worked for?
Greg Gervasio has worked for At&T.
How can I contact Greg Gervasio?
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What schools did Greg Gervasio attend?
Greg Gervasio holds Bachelor Of Arts (B.A.), Environmental Studies, 3.2 from West Virginia University.
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