Over 20 years doing support in the computer industry, supporting both consumer and enterprise customers working with software and hardware. 15+ years in the security software industry working with anti-virus and anti-spam software and hardware as well as .cloud offerings. Security+ Certified. SKILLS• Previously supported Symantec Brightmail Gateway appliance and Symantec Brightmail Message Filtering, as well as Symantec .Cloud offerings, working directly with Customers, DELL and IBM to resolve hardware and definition issues • Certified to author and publish technical support documents and how to documents for public use.• Experience working with internal and external customers directly, including Sales Engineers, Agents from other departments, Management, Technical Account Managers and Business Critical Account Managers• Experienced with Windows server 2000, 2003, Windows 7 and Windows 10. Embedded Linux installed on the appliance. I have working knowledge of networks, routers, firewalls, mx records, DNS, LDAP, VPN, webex, IIS, protocols. • Products I have or currently support: Symantec Anti-virus 8.x to 10.2, Brightmail Message Filter, Symantec Mail Security for SMTP 5, Symantec Mail Security for Exchange, Symantec Messaging Gateway as well as .Cloud set up for hosted mail and Anti-virus and Anti-Spam hosted services.