Developing a smart facility management tool which I started from scratch in 2015.Initially created just to help me run more efficient facilities, however turns out a lot of other people needed it too, its been massively enhanced since and grown fast into the market, making a real difference to its users. To ensure its ongoing success I have now made it my full time focus and joined the rest of the OpsPal team leading on the products future development. OpsPal is a browser-based application, fully mobile-responsive to work on your preferred device with six core apps including Risk Assessments, Procedures, Checks, Tasks, Problem Manager and Reporting, and we’re working on many more. . .watch this space!

Responsible for the management of University of Reading Sports facilties, managing the budget, operations and functions. To ensure customers and members are provided with the highest level of customer service and to take the lead in delivering the Sports Strategy.- Managing the day to day running and commercial performance of the University Sports facilities.- Overall responsibility for the entire SportsPark team consisting of circa 30+ full time members of staff and circa 35+ casual instructors and consultants implementing the daily operational procedures and work practises to ensure the delivery of a high standard of customer service and safety in all areas.- Direct responsibility for all aspects of health and safety to ensure it's effectively managed.- Directly line managing the senior management team recruitment and selection, agreeing and monitoring work programmes and projects and performance management where required- Leading on developing and implementing a marketing strategy to meet the business objectives. - Budget holder with full financial accountability; profit and loss, income, expenditure- Writing business development and committee papers to influence senior management- Initiating new business development opportunities to continue to increase the SportsParks income and communicate current and new opportunities- Writting business cases for capital investment projects to improve and expand sports facilities and work with the projects team to scope operational requirements and scope out running costs post implementation.- To develop links with supporting bodies such as BUCS (British University and Colleges Sports)

The general management of a vibrant student sports centre with over 6500 active members - Encouraging, supporting and developing all staff teams to achieve their full potential while creating an enjoyable place of work.- Communicates confidently varying approach to situation- Consistently working to improve customer experience.- Working closely with all members to maintain a warm welcoming centre with a high standard of customer service always exceeding customer expectations.- Fully monitoring of the customer experience allowing easy ways to feedback and more structured customer surveys.- Able to identify areas of improvement or solutions to complex problems and implement change- Planning and delivering the marketing plan with recent successes using social media advertising platforms.- Being responsible for membership, targets and retaining members.- Track record in creating products to fill low usage periods to increase income. - Maintaining and developing the SportsPark website and membership communications systems including email, SMS and social media, online booking systems and mobile phone app.- Improving the customer online experience programming the online booking system, direct debit joining system and mobile phone application.- Full health and safety management of the SportsPark- Writing and maintain a quality management system to include risk assessments and supporting procedures.- Ensuring staff have been fully training and this is regularly reviewed and recorded.- Preparing and managing all elements of a function or team day.- Working closely with other University department including health and safety services, maintenance, human resources, audit and many more. - Managing development projects, including two new Sports Pavilions a 450 bay car park extension. - Leading on refurbishment projects to maintain and improve the facilities.

Managing the day to day operation of the SportsPark, to ensure the highest level of customer service while on shift. and to undertake development projects that support the SportsPark’s business plan.Main duties and responsibilities- Full facility management following operational procedures and work practices to ensure the delivery of a high standard of customer service and safety in all areas of the SportsPark while on shift.- Ensure the SportsPark maintains an excellent public image with all staff working to agreed procedures and systems of work.- Develop shift team members and to ensure that effective lines of communication are maintained at all times. - Supervise, implement and undertake cleaning as necessary, ensuring a high level of cleanliness is maintained.- Supervise and assist as necessary with sports activity set-ups, equipment inspections and maintenance.

- Managing and running all elements of a function or team day (wedding, corporate day)- Working on developing marketing ideas to get new members as well as member retention schemes.- Showing potential members around the club and its facilities • Training and developing staff

- Overseeing the efficient running of a brand new community centre.- Maintaining the theatre and promoting the space to potential clients.- Managing the technical elements of the theatre including full stage management of shows.- Ensuring the maintenance of the health and safety management system, and ensuring that all customers and staff complied with the regulations. - Responsible for the training and induction of all new employees.

- Managing the centres playscheme and children's parties. - Working on reception - Completing equipment setups- Ensuring the centre was always clean, tidy and safe.