When I think about what drives me every day, it's my family, I would do anything to be a success for them. I strive to incorporate my personal values of care, authenticity, trust and accountability in everything I do.Secondly, I love what I do. The success of my customers is intrinsically linked to my own, it’s one and the same. Built on many years of experience partnering with customers across a diverse range of industries including banking, finance, insurance, airlines, health, utilities, supply chain, manufacturing, and engineering, I have built an understanding of how to foster mutually successful relationships, grow and transform their business and deliver value.Thirdly, my commitment to service excellence. I am an accomplished ICT service management professional with extensive experience across Telecommunications, ICT Managed Networking, Cloud, Security Services and global technologies: CISCO, Meraki, Microsoft, HP, Aruba, Palo Alto Networks, Fortinet, Zscaler, VMWare and Citrix. Core Skills· ITIL V3 Intermediate certified with strong knowledge and outstanding track record of applying industry best practice methodology across the Service Management lifecycle, principles and processes,· Extensive experience leading and motivating diverse global teams to deliver to agreed SLA', solve complex problems and improve performance,· Strong knowledge and application of APRA banking and financial industry policies and Standards including Risk CPS220, Business Continuity Management CPS232 and Information Security ISO27001 & CPS234,· Strong customer advocacy/relationship management/retention/satisfaction survey scores from the service desk, IT operations and service delivery serve as a testament to my genuine passion, care, enthusiasm, dedication and trust in my customers,· Customer 24/7 escalation point, the major incident manager having led diverse global teams to remediate vulnerabilities, risk, escalations and restore services for customers. I thrive in high-pressure scenarios, act quickly and decisively to secure positive business outcomes,· Continual Improvement mindset, complacency is the enemy of progress, continue to strive to evolve and improve the performance of services and processes.* Proven experience with Project Management PMBOK lifecycle, planning, scheduling, risk management, deployment of changes in production, onboarding of services and reporting.