Director Of Operations And Guest Experience
Current- Leads the Operations and Food & Beverage Department daily through business Strategic Priorities and fostering team development. Provides unique tailored experiences by various events, services, and venues for guests.
- Developed the Food & Beverage department as previously outsourced. Lead the completion of department structure, process and procedures, hiring, training, marketing, and menu analysis. Lead the growth of Food & Beverage.
- Elevates the engagement of guest experience for various touchpoints to enhance satisfaction, loyalty, and brand reputation. The focus was driven by team member training, technology infrastructure, campus safety, guest.
- Leads various campus initiatives and projects – organizational structure, data collection, COVID phase re-opening, partner implementations, career development, technology infrastructure, and budget planning.