Senior Client Services Specialist
Current
Jan 2023 - Present
AeroLeads people directory · profile
Greg Gosselin Email & Phone Number
Business operations and management professional in live event ticketing and SaaS
at
SeatGeek
1 work email found
@seatgeek.com
5 phones found area 603, 239, and 813
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Business operations and management professional in live event ticketing and SaaS
Location
Washington Dc-Baltimore Area, United States
Who is Greg Gosselin? Overview
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Quick answer
Greg Gosselin is listed as Business operations and management professional in live event ticketing and SaaS at SeatGeek, based in Washington Dc-Baltimore Area, United States. AeroLeads shows a work email signal at seatgeek.com, phone signal with area code 603, 239, 813, and a matched LinkedIn profile for Greg Gosselin.
Greg Gosselin previously worked as Senior Client Services Specialist at Seatgeek and Senior Director, Membership Serivce and Retention - Washington Capitals at Monumental Sports & Entertainment. Greg Gosselin holds Masters Of Science, Sport Management from Southern New Hampshire University.
Company email context
Email format at SeatGeek
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{first_initial}{last}@seatgeek.com
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Profile bio
About Greg Gosselin
Seasoned customer-focused professional with over 15 years of expertise increasing client satisfaction scores, resolving and reducing customer complaints, and generating substantial revenue.Adept at managing robust portfolios for long-term and high-revenue clients, certifying consistent success. Skilled in building extensive customer-focused teams to achieve organizational goals. Recognized for delivering high customer satisfaction rankings. Foster strong relationships to nurture indelible growth. Well-versed communicator with the capacity to interact effectively with a broad spectrum of personnel and diverse levels of management.Specialties: Sales, Client Service and Retention, Client Resource Management, Sales/Service Team training and operations, Event Management.
Listed skills include Market Research, People Skills, Customer Relations, Customer Retention, and 32 others.
Current workplace
Greg Gosselin's current company
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8 roles
Greg Gosselin work experience
A career timeline built from the work history available for this profile.
Senior Director, Membership Serivce And Retention - Washington Capitals
- Recruit, hire, train and overall management of a dedicated Membership Service Manager team responsible for sales and retention efforts - Oversee retention efforts of Capitals season-ticket base worth $75m- Develop training and marketing strategies for Capitals Membership Services special events and retention program.- Develop and assist with the establishment of goal and incentive programs for Membership Services team.- Develop and implement Membership Services department's sales forecasting and reporting procedures.- Actively recruit from and develop relationships with local and national sport management programs bringing candidates in to work in the Game Night Staff program and future full time positions.- Manage and coordinator 40-50 Club Red 365 events yearly.- Develop full season-ticket member email blasts (Club Red 365 Insider) for sales, events and general information.- Recruit, hire and lead the Capitals Membership Services game night staff program dedicate to assisting students pursuing full time employment in sports.- Manage the Membership Services/Ticket Operations intern staff.- Monitor weekly status of Memberhip Services team for measuring productivity and results.- Implementation and execution of industry best practices as it relates to sales, service and retention.
Jul 2018 - Oct 2022
Director, Membership Services - Washington Capitals
Feb 2014 - Jul 2018
Manager, Guest Services - Washington Capitals
- Develop training and marketing strategies for the Guest Services special events and retention program.- Develop and assist with the establishment of goal an incentive programs.- Develop and implement Guest Services department's sales forecasting and reporting procedures.- Manage an average of 600 full and partial season ticket accounts to ensure ticket holders get the most out of their experience. Coordinate full and partial plan retention efforts and maintain a 95%+ renewal rate.- Actively recruit and develop relationships with local and national sport management programs.- Manage and coordinator 40-50 Club Red 365 events yearly.- Coordinate the Season Ticket Holder Advisory Board.- Develop full season ticket holders email blasts for sales, events, and general information.- Recruit, hire, and lead the Capitals Guest Service game night staff.- Manage the Guest Service/Ticket Operations intern staff.- Monitor weekly status of department staff for measuring productivity and results.
Jul 2013 - Feb 2014
Guest Services Specialist - Washington Capitals
- Manage an average of 600 full and partial season ticket accounts to ensure ticket holders get the most out of their experience. Coordinate full and partial plan retention efforts and maintain a 95%+ renewal rate. - Manage and coordinator 40-50 Club Red 365 events yearly. - Coordinate the Season Ticket Holder Advisory Board.- Devleop full season ticket holders email blasts for sales, events, and general information. - Recruit, hire, and lead the Capitals Guest Service game night staff. - Manage the Guest Service/Ticket Operations intern staff.
Aug 2010 - Jul 2013
Golf Shop Coordinator (Seasonal)
Aug 2015 - Nov 2015
Field Technician
Coordination and operation of score board LED and arena advertising for local are sports venues including Verizon Center, The Ballpark at Camden Yards, M&T Bank Stadium, FedEx Field, and Nationals Park.
Jun 2010 - Aug 2010
Location Manager
- Managed a staff of 40 employees- Ensure operating budgets and sales goals were met on a monthly basis- Delivered first class customer service
Jan 2005 - Jun 2010
3 education records
Greg Gosselin education
Masters Of Science, Sport Management
Southern New Hampshire University
Bachelors Of Science, Marketing
Franklin Pierce University
Associate'S Degree, Culinary Arts
Johnson & Wales University
FAQ
Frequently asked questions about Greg Gosselin
Quick answers generated from the profile data available on this page.
What company does Greg Gosselin work for?
Greg Gosselin works for SeatGeek.
What is Greg Gosselin's role at SeatGeek?
Greg Gosselin is listed as Business operations and management professional in live event ticketing and SaaS at SeatGeek.
What is Greg Gosselin's email address?
AeroLeads has found 1 work email signal at @seatgeek.com for Greg Gosselin at SeatGeek.
What is Greg Gosselin's phone number?
AeroLeads has found 5 phone signal(s) with area code 603, 239, 813 for Greg Gosselin at SeatGeek.
Where is Greg Gosselin based?
Greg Gosselin is based in Washington Dc-Baltimore Area, United States while working with SeatGeek.
What companies has Greg Gosselin worked for?
Greg Gosselin has worked for Seatgeek, Monumental Sports & Entertainment, Tpc Potomac At Avenel Farm, Anc Sports, and Hertz.
How can I contact Greg Gosselin?
You can use AeroLeads to view verified contact signals for Greg Gosselin at SeatGeek, including work email, phone, and LinkedIn data when available.
What schools did Greg Gosselin attend?
Greg Gosselin holds Masters Of Science, Sport Management from Southern New Hampshire University.
What skills is Greg Gosselin known for?
Greg Gosselin is listed with skills including Market Research, People Skills, Customer Relations, Customer Retention, New Business Development, Financial Services, Customer Service, and Fundraising.
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