Greg Gosselin Email and Phone Number

- Recruit, hire, train and overall management of a dedicated Membership Service Manager team responsible for sales and retention efforts - Oversee retention efforts of Capitals season-ticket base worth $75m- Develop training and marketing strategies for Capitals Membership Services special events and retention program.- Develop and assist with the establishment of goal and incentive programs for Membership Services team.- Develop and implement Membership Services department's sales forecasting and reporting procedures.- Actively recruit from and develop relationships with local and national sport management programs bringing candidates in to work in the Game Night Staff program and future full time positions.- Manage and coordinator 40-50 Club Red 365 events yearly.- Develop full season-ticket member email blasts (Club Red 365 Insider) for sales, events and general information.- Recruit, hire and lead the Capitals Membership Services game night staff program dedicate to assisting students pursuing full time employment in sports.- Manage the Membership Services/Ticket Operations intern staff.- Monitor weekly status of Memberhip Services team for measuring productivity and results.- Implementation and execution of industry best practices as it relates to sales, service and retention.

- Develop training and marketing strategies for the Guest Services special events and retention program.- Develop and assist with the establishment of goal an incentive programs.- Develop and implement Guest Services department's sales forecasting and reporting procedures.- Manage an average of 600 full and partial season ticket accounts to ensure ticket holders get the most out of their experience. Coordinate full and partial plan retention efforts and maintain a 95%+ renewal rate.- Actively recruit and develop relationships with local and national sport management programs.- Manage and coordinator 40-50 Club Red 365 events yearly.- Coordinate the Season Ticket Holder Advisory Board.- Develop full season ticket holders email blasts for sales, events, and general information.- Recruit, hire, and lead the Capitals Guest Service game night staff.- Manage the Guest Service/Ticket Operations intern staff.- Monitor weekly status of department staff for measuring productivity and results.

- Manage an average of 600 full and partial season ticket accounts to ensure ticket holders get the most out of their experience. Coordinate full and partial plan retention efforts and maintain a 95%+ renewal rate. - Manage and coordinator 40-50 Club Red 365 events yearly. - Coordinate the Season Ticket Holder Advisory Board.- Devleop full season ticket holders email blasts for sales, events, and general information. - Recruit, hire, and lead the Capitals Guest Service game night staff. - Manage the Guest Service/Ticket Operations intern staff.

Coordination and operation of score board LED and arena advertising for local are sports venues including Verizon Center, The Ballpark at Camden Yards, M&T Bank Stadium, FedEx Field, and Nationals Park.

- Managed a staff of 40 employees- Ensure operating budgets and sales goals were met on a monthly basis- Delivered first class customer service