Greg Gross Email & Phone Number

Experienced and results-driven Director of Technology Operations with a proven track record in managing diverse IT departments and delivering top-notch outsourced IT support. Overseeing a staff of up to 35 professionals, I've successfully provided IT solutions to 150+ companies across various sectors, driving revenue growth and ensuring regulatory compliance.Key Achievements:Spearheaded collaborative efforts with stakeholders to identify and address clients' technology needs, resulting in tailored solutions and revenue generation opportunities.Led multiple teams dedicated to client service offerings, including end-user support, VoIP, Professional Services, and IaaS datacenter services, optimizing operational efficiency.Implemented cutting-edge technologies such as Veeam, NinjaONE RMM, Huntress EDR, Duo MFA, and others to enhance security and streamline processes, resulting in significant cost savings and improved service quality.Managed seamless migration projects, including migrating over 10,000 mailboxes to M365 services, ensuring minimal disruption and maximum efficiency.Played a pivotal role in defining service offerings, setting product pricing, and developing new billing processes, capturing previously unbilled revenue streams.Skill Set:Proficient in a wide range of technologies including Fortinet, Cisco, pfSense, SonicWALL, VMware, Hyper-V, Veeam, Microsoft Servers and Workstations, Microsoft 365, and more.Extensive experience in network administration, server management, cybersecurity, and regulatory compliance.Strong leadership and communication skills, with a proven ability to collaborate effectively with cross-functional teams and stakeholders.I bring a unique blend of technical expertise, strategic vision, and managerial acumen to drive organizational success and client satisfaction. Looking to leverage my skills and experience in a dynamic and growth-oriented environment.

Listed skills include Windows Server, Servers, Networking, Microsoft Exchange, and 23 others.