Greg Grotevant Email & Phone Number

Northbridge, MA, US

· Deepened Existing Client Relationships· Built lasting relationships across key accounts· Identifed areas of potential growth with existing customers by working with clients to find upsell and cross sell opportunities· Worked across Invitae's client services, sales, and medical affairs groups to provide clients access to people who can answer their.

• Acted as the primary post-contracting point of contact for Collaborations and Partnershipsbrought to Invitae by the “CBD” team. Fostered and developed senior and multi-level relationships
• Partnered with the Business Development team during the contracting phase on operationalworkflow designs, and the implementation strategy
• Set customer expectations and when appropriate delivered difficult “no” answers in order toprotect our business and the broader Invitae team from non-scalable, manual workflows anddeliverables
• Ensured seamless customer experiences, and champion feedback to improve the customerexperience
• Educated and trained new accounts on how to work well with Invitae and help developworkflows, practices, etc. in conjunction with the customer to make Invitae work for them
• Worked proactively to identify trends within national accounts, and provide consistentfeedback for process improvement

Westborough, Massachusetts, United States